Jaquan Greene-Watson
Albuquerque,New Mexico
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Goal-driven administration professional well-versed in recruiting, training, and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
5
5
years of professional experience
Work History
Tax Specialist and Bookkeeper
H&R Block
01.2023 - Current
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Researched complex tax issues utilizing online resources and professional tax software.
- Identified potential audit red flags to minimize risk of IRS audits.
- Maintained compliance by adhering to current tax laws and regulations.
- Maintained thorough and current understanding of applicable tax laws.
Supervisor
Fast Park & Relax
07.2022 - 11.2022
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive service improvements.
Assistant Programs Manager
U.S. Air Force
11.2020 - 10.2022
- Leveraged project management processes and tools to define and execute projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Training Manager
U.S. Air Force
01.2020 - 10.2020
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed new employee orientation training process for more than 100 employees each year.
- Developed departmental systems and procedures to better align workflow processes.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Avionics Systems Specialist
U.S. Air Force
03.2018 - 10.2022
- Prepared documentation on policies and procedures for operating avionics systems.
- Collected data on process control statistics to discover potential improvements to process capabilities.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
MBA - Health Management And Clinical Assistance
Western Governors University
Salt Lake City, UT09.2024
Bachelor of Science - Business Administration
Lewis University
Romeoville, IL12.2022
Associates of Applied Science - Avionics Systems Technology
Community College of The Air Force
Montgomery01.2019
Skills
- Customer Needs Assessments
- Organizational Systems
- Constructive Feedback
- Quality Assurance Controls
- Organizational Goal Development
- Administrative Oversight
- Reports and Documentation
- Research and Analysis
- Strategic Planning
Timeline
Tax Specialist and Bookkeeper
H&R Block
01.2023 - Current
Supervisor
Fast Park & Relax
07.2022 - 11.2022
Assistant Programs Manager
U.S. Air Force
11.2020 - 10.2022
Training Manager
U.S. Air Force
01.2020 - 10.2020
Avionics Systems Specialist
U.S. Air Force
03.2018 - 10.2022
MBA - Health Management And Clinical Assistance
Western Governors University
Bachelor of Science - Business Administration
Lewis University
Associates of Applied Science - Avionics Systems Technology
Community College of The Air Force
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