Jaquan Jervis-Mckenzie
NY
Summary
Recent college graduate that is technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
GR-18 IBM Production Control
NYS Office Of Information Technology
07.2024 - Current
- Ensure system availability and workflow for all scheduled customer activities.
Operate and maintain Production Control scheduling packages including:
JCL (IBM Job Control Language), IWS (IBM Workload Scheduler), TSO (Time Share Option)
SDSF (Spool Display and Search Facility)
OPCON (NYS Enterprise Job Scheduler) - Develop, implement, and monitor operations of computer-based processing schedules for customer agencies.
- Demonstrate knowledge of mainframe computer system and console software tools.
- Maintain system incident reports for compilation of daily reports and future reference.
- Contact customer agency programming staff for documentation updates when needed.
Maintain communication with programming staff, vendors and co-workers.
GR-14 Senior Computer Operator
NYS Office Of Information Technology
10.2023 - 07.2024
- Generated reports covering details about data, system operation, and error monitoring.
- Applied data privacy and processing regulations to storage tasks.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Processed requests for service from internal and external customers.
GR-10 Computer Operator
NYS Office Of Information Technology Services
08.2023 - 10.2023
- Operate peripheral equipment including, but not limited to, Xerox and/or IBM printers and/or personal computers.
- Monitor consoles (mainframe, open systems, hardware, diagnostic, or other critical displays) for performance alerts, batch program errors, and other problems
- Generated reports covering details about data, system operation, and error monitoring.
- Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations.
Direct Support Professional
Center For Disabilities Services
04.2020 - 08.2023
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
IT Technician/Inventory Specialist
Hudson Valley Community College
05.2017 - 12.2019
- Maintained office PCs, networks and mobile devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Bachelor of Science - Informatics
SUNY At Albany
Albany, NYHigh School Diploma -
Academy Of Innovative Technology
New York, NY06.2015
Skills
- Project management
- Programming languages
- Networking
- Operating systems
- Customer service
- Ticket management
- System Configuration
- Implementation Management
Timeline
GR-18 IBM Production Control
NYS Office Of Information Technology
07.2024 - Current
GR-14 Senior Computer Operator
NYS Office Of Information Technology
10.2023 - 07.2024
GR-10 Computer Operator
NYS Office Of Information Technology Services
08.2023 - 10.2023
Direct Support Professional
Center For Disabilities Services
04.2020 - 08.2023
IT Technician/Inventory Specialist
Hudson Valley Community College
05.2017 - 12.2019
Bachelor of Science - Informatics
SUNY At Albany
High School Diploma -
Academy Of Innovative Technology
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