Jaquan Mack
Albany,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Account Executive; Ticket Sales & Services
Albany FireWolves Professional Lacrosse Club
09.2023 - Current
- Providing exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managing multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, building relationships and executed sales strategies to drive new business.
- Exceeding sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosting client satisfaction by developing and maintaining strong relationships through effective communication.
- Attending networking events to build relationships and identify sales opportunities.
- Executing successful sales strategies to convert leads into customers.
Head Men's Lacrosse Manager
Russell Sage College
08.2018 - 05.2023
- Created gameday and social media content for recruitment and marketing purposes
- Recorded scrimmages, games, and practices for film sessions
- Promoted good sportsmanship, optimal nutritional strategies, and improved life to enhance player health
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage
- Participated in fundraising events, helping the team bring in funds to pay for travel and other expenses.
Equipment Management Intern
University at Albany
01.2023 - 05.2023
- Supported student-athlete needs with equipment and uniform distribution
- Tracked equipment and inventory quality throughout the product lifetime and recommend alternatives if needed
- Managed daily operations of the Equipment Rooms and Storage Facilities, ensuring each is operated in a clean, efficient, and effective manner.
Ticketing Sales Intern
Madison Mallards
06.2022 - 08.2022
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue and helped maintain customer relationships by making follow-up calls to recent buyers
- Completed as many as 10 outbound calls each day to warm and cold leads
- Managed fieldwork with ballpark operational staff
- Developed community reputation through a commitment to customer satisfaction and strong client relationships
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Sports Marketing Intern
New York State Public High School Athletic Association
08.2021 - 12.2021
- Monitored social media platforms to discover feedback, ideas, and trending news
- Event managed New York State Public High School State Championships for various sports
- Interviewed players and coaches after winning State Championships for respective sports
- Captured pictures and videos of training athletes to use for websites, social media, and marketing collateral
- Organized and helped prepare materials for onsite and offsite events while staying updated with the latest marketing concepts and techniques
- Shadowed professionals in different situations to increase marketing knowledge
- Sat in on Conference calls to discuss logistics and seasonal plans with different sport committee
- Traveled to different sites to work with NYSPHSAA staff for event managing High School State Championships.
Education
Bachelor of Science - Sport & Recreational Management
Russell Sage College
Albany, NY05.2023
Skills
- Google Documents
- Written and verbal communication
- Microsoft Office
- Client Relationship Building
- Account Management
- New business opportunities
Timeline
Account Executive; Ticket Sales & Services
Albany FireWolves Professional Lacrosse Club
09.2023 - Current
Equipment Management Intern
University at Albany
01.2023 - 05.2023
Ticketing Sales Intern
Madison Mallards
06.2022 - 08.2022
Sports Marketing Intern
New York State Public High School Athletic Association
08.2021 - 12.2021
Head Men's Lacrosse Manager
Russell Sage College
08.2018 - 05.2023
Bachelor of Science - Sport & Recreational Management
Russell Sage College