Jaquan West

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Identified and solicited sales prospects in agency databases.
• Designed presentations and marketing materials to promote insurance products.

• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Packaged, arranged and labeled ingredient stock, storing at established temperatures.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Oversaw staffing duties including recruitment and termination processes.