Jaquana Miller
Silver Spring,USA
Summary
My name is Jaquana Miller, a graduate of Friendship Collegiate Academy located in Washington D.C. class of 2012. Upon graduating I enrolled in Livingstone College in Salisbury North Carolina, Computer Information System and Sciences. Upon leaving Livingstone, I enrolled in the University of the District of Columbia where I took on the Hospitality Program and earned My Certification in Hospitality. I have very good organizational and interpersonal skills. I have 5 plus years in communications and customer service. I have an excellent and professional level of communication skills. I pay close attention to details and I have a very pleasant disposition. I consider myself very flexible, keen, and adaptable to any work environment that I am placed into. I have very strong leadership qualities about myself. I work well with others, a real team player, people orientated and concerned about the care and needs of the client that I assist. My goal is to start here to build upon my career aspirations to achieve my goals successfully. I am reliable, responsible and dependable. I am excellent in problem solving and decision making in the workplace. I am a hard worker dedicated to my profession and committed to success. I am sure to be an excellent choice for employment in any organization. I am productive, punctual, energetic, determined, and ambitious. I love learning new concepts and embracing new challenges in the workplace. I am quick to study, highly detail orientated and very thorough. I am very enthusiastic about new and exciting tasks and assignments. I will be a great addition to any workplace. Kindest Regards
Overview
15
15
years of professional experience
Work History
Mail Handler
USPS
Gaithersburg, MD
02.2023 - 10.2023
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Inspected parcels for any damages prior to delivering them to customers.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Organized outgoing mail into designated bins according to postal regulations.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Prepared bulk shipments using shrink-wrapping machine.
- Utilized handheld scanners to track deliveries and update inventory levels.
Home Improvement Specialist
freds landscaping and home care services
Silver Spring, MD
01.2019 - 08.2020
- Assisted customers in selecting the appropriate home improvement materials and supplies for their projects.
- Performed minor repairs, such as replacing broken locks or hinges.
- Conducted in-home consultations with clients to assess needs and develop solutions that fit their budget.
- Installed plumbing fixtures, flooring, cabinets, countertops, appliances, lighting fixtures, and other items.
- Maintained accurate records of customer orders and project timelines.
- Identified opportunities to increase client satisfaction by offering additional services or products.
Teachers Aide
Higher Achievement Program
Washington, District Of Columbia
10.2017 - 12.2018
- Provide a safe, clean and healthy work environment for students
- Assist teacher with students
- Help students prepare for test and quizzes
- Check work and homework and class assignments for accuracy
- Assist the teacher in preparing lesson outlines, plans and curricula, Whole body Team;
- Provide outstanding customer service; ensure customer needs are met in a timely fashion
- Comply with all applicable regulations and guidelines when assisting customers in selecting products that best suit their needs
- Monitor product quality and freshness and ensure proper rotation or product
- Maintain accurate department signage and pricing
- Log, process, and retrieve customer special orders, as needed
- Complete spoilage, sampling, temperature and sweep logs, as required
- Follow department procedures for preparing, storing, rotating, and stocking of product
- Maintain a clean and well organized work area
- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
Mail Handler
UNITED STATES POSTAL SERVICES
11.2016 - 02.2017
- My duties were to process and sort millions of different packages and letters
- Assist in unloading the mail trucks
- Sorted mail according to the County, State, Zip Code and Street Address
- Operated the sorting machinery for Parcel Post, Letters, and Packages
- Wrapped damaged and mishandled Parcels before Processing.
Front End Customer Service Representative and Cashier
HOME DEPOT Hardware Stores
09.2015 - 09.2016
- Assist with will call and delivery over the phone and in store
- Helped Customers that have Problems with their Purchases
- Cashier in the Home and Garden section of the store
- Maintained and Watered the Plants
- Prepared Inventory reports with Manager.
Cashier
PANERA BREAD Restaurant
06.2014 - 07.2015
- Table Bustier, Food Prep and Dishwasher;
- Day one on the job, I was hired to be the first line table bustier food preparer and dishwasher
- I was immediately thrown in to lunchtime action in downtown Washington Chinatown
- I arose to the occasion having been employed previously as a table bustier/ dishwasher
- To being promoted as a front line Cashier
- My experience allowed me to accomplish my job duties with a breeze that day
- With great people skills my managers noticed something in me and promoted to Team leader trainee
- Where I trained and assisted all of our new employees, and taught them our daily goals and missions.
Cashier
PAPA JOHN'S PIZZA
01.2011 - 01.2012
- Pizza Preparer and Closing;
- Better Ingredient's Better Pizza is our motto
- I started out at the front counter as one of the head cashiers
- I answered the phones and took orders for carry-outs as well as deliveries
- As customers placed there order I listed it to be filled by the cooks
- I also took part in assisting to help making the orders such as the Pizza, hot wings, bread sticks, Cinna Pies Sodas and More
- I totaled there orders and gave them a total price to be paid and let the customers know when there order would be ready for pick-up or delivery
- Then finally I was promoted as an Official Papa John’s Slapper, Where I prepared the pizzas and placed them in the oven myself, for pickup and delivery
- Answered the Phone and filled customers’ orders over the phone
- I performed other duties when assigned as required.
Youth Program
The Mayors
06.2010 - 08.2010
- At The New Covenant Baptist Church, located in Washington, D.C
- On South Capitol St
- S.E., Where we studied Music Production, Recording, Distribution and we even produced our own demo CD
- During our summer we also took College preparatory courses, were we actually wrote to Colleges and Universities and applied for admission.
Customer Services Representative, Cashier and a Stock Clerk
The Mayors Summer Youth Program, The National Zoo, The Mayors Summer, Program
06.2009 - 08.2009
- On Connecticut Avenue N.W
- Washington D.C., Here I gave out directions and information about the Zoo
- I was also a Sales Associates in the Zoo’s Souvenir’s Store, were I was a
Customer Service Representative, Associate Instructor, Cashier
National Zoo,
Washington, UT
06.2008 - 08.2008
- Directing all the visitors to different sites within the park
- Assisted with any questions or concerns any guest had while visiting the park
- Also worked in a training program where we learned how to produce and create music and operate the machinery in the studio
- Worked at a daycare center as a Child Care Assistant
- Was also employed at Papa, , taking phones in orders, and preparing Pizza's as a cook
- Was employed at The Home Depot Hardware Stores, as The Front End Customer Service
- My current position is at the United States Postal Services where I process and sort millions of packages as a trained Mail Handler.
Assistant
Daycare, The Mount Mariah Church Daycare Center
- Maryland Avenue N.E
- Washington, D.C., My primary duties were to keep a constant eye on our children at all times, assist in the classroom during instruction time and administer the lunch program, feeding our children
- We provided safety as we traveled to and from the recreation area located several blocks away.
Education
High School Diploma -
Friendship Edison Collegiate Academy, Charter School
01.2012
Cesar Chavez, Charter School for Public Policy
01.2010
Neval H. Thomas, Elementary School
01.2005
Some College (No Degree) -
Livingstone College
D.C. I - Computer Information Systems and Sciences
Livingstone College located, University of the District of Columbia
Skills
- Organized
- Precise
- Great Eye for Detail
- Excellent Spelling Skills
- Documentation Preparation
- Proofreading and Editing
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Upselling and Cross-Selling
- Event Preparation
- Solution Specialist
- Punctual
- Excellent Team Player
Additional Information
- AWARDS AND CERTIFICATES: ∙ , The National Society of High School Scholars. ∙ Achievers, a higher learning /scholarship program for students who have obtained a 3.0 GPA or above. Outstanding Service Project Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mail Handler
USPS
02.2023 - 10.2023
Home Improvement Specialist
freds landscaping and home care services
01.2019 - 08.2020
Teachers Aide
Higher Achievement Program
10.2017 - 12.2018
Mail Handler
UNITED STATES POSTAL SERVICES
11.2016 - 02.2017
Front End Customer Service Representative and Cashier
HOME DEPOT Hardware Stores
09.2015 - 09.2016
Cashier
PANERA BREAD Restaurant
06.2014 - 07.2015
Cashier
PAPA JOHN'S PIZZA
01.2011 - 01.2012
Youth Program
The Mayors
06.2010 - 08.2010
Customer Services Representative, Cashier and a Stock Clerk
The Mayors Summer Youth Program, The National Zoo, The Mayors Summer, Program
06.2009 - 08.2009
Customer Service Representative, Associate Instructor, Cashier
National Zoo,
06.2008 - 08.2008
Assistant
Daycare, The Mount Mariah Church Daycare Center
High School Diploma -
Friendship Edison Collegiate Academy, Charter School
Cesar Chavez, Charter School for Public Policy
Neval H. Thomas, Elementary School
Some College (No Degree) -
Livingstone College
D.C. I - Computer Information Systems and Sciences
Livingstone College located, University of the District of Columbia