Summary
Overview
Work History
Education
Skills
Timeline
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Jaquann Henderson

Philadelphia,PA

Summary

Dynamic professional with experience at Cheesecake Factory, excelling in fast-paced environments. Proven ability to enhance customer satisfaction through efficient table clearing and maintaining cleanliness. Skilled in sanitation standards and adept at training team members, fostering a collaborative atmosphere. Recognized for handling high-pressure situations with grace while ensuring a seamless dining experience.

Overview

7
7
years of professional experience

Work History

Lead Busser

Cheesecake Factory
02.2023 - 12.2024
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.

Warehouse Worker

UPS
01.2022 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Theatre Usher

AMC Theatres
01.2018 - 01.2022
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
  • Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.

Education

High School Diploma - Accounting And Finance

Ombudsman
Philadelphia, PA
06.2018

Skills

  • Fast-paced environment
  • Cleanliness
  • Sanitation standards
  • Efficient table clearing

Timeline

Lead Busser

Cheesecake Factory
02.2023 - 12.2024

Warehouse Worker

UPS
01.2022 - 02.2023

Theatre Usher

AMC Theatres
01.2018 - 01.2022

High School Diploma - Accounting And Finance

Ombudsman
Jaquann Henderson