Jaquann Henderson
Philadelphia,PA
Summary
Dynamic professional with experience at Cheesecake Factory, excelling in fast-paced environments. Proven ability to enhance customer satisfaction through efficient table clearing and maintaining cleanliness. Skilled in sanitation standards and adept at training team members, fostering a collaborative atmosphere. Recognized for handling high-pressure situations with grace while ensuring a seamless dining experience.
Overview
7
7
years of professional experience
Work History
Lead Busser
Cheesecake Factory
02.2023 - 12.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Warehouse Worker
UPS
Philadelphia, PA
01.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Theatre Usher
AMC Theatres
Philadelphia, PA
01.2018 - 01.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
Education
High School Diploma - Accounting And Finance
Ombudsman
Philadelphia, PA06.2018
Skills
- Fast-paced environment
- Cleanliness
- Sanitation standards
- Efficient table clearing
Timeline
Lead Busser
Cheesecake Factory
02.2023 - 12.2024
Warehouse Worker
UPS
01.2022 - 02.2023
Theatre Usher
AMC Theatres
01.2018 - 01.2022
High School Diploma - Accounting And Finance
Ombudsman
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