Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jaquasia Poole

Murfreesboro,TN

Summary

Highly motivated and determined customer service representative seeking a responsible position within customer service support utilizing past experience. Over 5 years of experience in customer service support. Organized and efficient to details. Skilled at handling multiple tasks and deadlines simultaneously. Committed team player. Maintained computer filing systems. Demonstrated leadership in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Server

Nirvana Bar And Lounge
03.2023 - Current
  • Greet customers at the door and take them to a section
  • Provide exceptional service
  • Take food and drink orders
  • Make sure the lounge stays neat
  • Serve food and drinks with a bright smile
  • Server

Server

T.G.I Fridays
09.2022 - Current
  • Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience
  • Look for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Promptly and accurately takes food and beverage requests from Guests
  • Ensures expedient service of food and beverages to the Guest
  • Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate
  • Learn TGIF menu and beverages, expertly recommends and upsells on items
  • Follows all Fridays Service Style Standards
  • Accurately rings all orders into the POS system while simultaneously interacting with Guests.

Broker

Universal Capacity Solutions
02.2022 - 01.2023
  • As a broker, my goal is to help customers move their inventory in the most cost-effective way by identifying and providing logistics solutions
  • I have to build solid relationships with carriers and manage an individual carrier base while working in a team environment
  • I communicate with over 100 customers in a day
  • I help dispatchers find a load that fits their drivers schedule
  • I make tasks in our system for loads that didn’t pick up on time, any wrecks that occurred while hauling the load, any weight issues the load has etc.

Senior Account Executive

Portfolio Recovery Associates
01.2017 - 01.2022
  • Committed to helping customers resolve debt
  • Design payment plan that fit the customer's budget
  • Use excellent customer service by solving problems and clarifying any questions the customers might have
  • Use great communication skills with the customers over the telephone.

Cashier/Sales Associate

Journeys
06.2016 - 12.2016
  • Assisted customers with finding their shoe size
  • Participated in conducting inventories on the merchandise inside of the store
  • Counted the cash register after each shift to ensure that all of the funds were accurate
  • Used great customer service by smiling and thanking the customer for shopping with us once the transaction was complete.

Cashier

Firehouse Subs, 38305
12.2014 - 11.2016
  • Took the necessary steps to meet customer needs and effectively resolve food and service issues
  • Served fresh hot food with a smile in a timely manner
  • Carefully maintained sanitation, health, and safety standards in all work areas
  • Prepared customer orders and repeated them back in a clear, understandable manner.

Education

AestheticsGeorgia Career Institute
Murfreesboro, TN

Some College -

Jackson State Community College
Jackson, TN
2017

High School Diploma -

North Side High School
Jackson, TN
05.2016

Skills

  • Logistics
  • MS OFFICE (5 years)
  • Proficient in Word
  • Easily comprehend Automated logistic systems
  • Microsoft Word (5 years)
  • Serving Experience
  • Organizational Skills (5 years)
  • Sales (5 years)
  • Outlook
  • Customer Service (7 years)
  • Call Center (5 years)
  • Excel
  • MICROSOFT OFFICE (5 years)
  • Account management (5 years)
  • PowerPoint
  • Restaurant Experience SPECIAL SKILLS
  • Upselling
  • Billing and Payment Processing
  • Utensil Cleaning

Additional Information

  • Willing to relocate to: Nashville, , TN - - , Authorized to work in the US for any employer

Timeline

Server

Nirvana Bar And Lounge
03.2023 - Current

Server

T.G.I Fridays
09.2022 - Current

Broker

Universal Capacity Solutions
02.2022 - 01.2023

Senior Account Executive

Portfolio Recovery Associates
01.2017 - 01.2022

Cashier/Sales Associate

Journeys
06.2016 - 12.2016

Cashier

Firehouse Subs, 38305
12.2014 - 11.2016

AestheticsGeorgia Career Institute

Some College -

Jackson State Community College

High School Diploma -

North Side High School

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Jaquasia Poole