Ja'Quavia Titus
Summary
Known for critical thinking and HIPAA compliance, consistently achieving quality assurance and billing accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Billing Specialist
Kelly Connect
03.2021 - Current
- Manage credit and collection functions
- Prepare customer invoices electronically
- Monitor aging AR balances
- Analyze, and review customer credit worthiness
- Identify delinquent accounts
- Ensure proper documents and agreements are on file
- Perform payment reconciliations
- Investigate and resolve discrepancies
- Develop and schedule payment plans
- Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
- Identified opportunities for revenue growth by analyzing trends in payer reimbursement rates and negotiating favorable contracts with insurance companies.
- Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
Medical Billing Coordinator
Lake Holly Rehab
10.2020 - 01.2021
- Knowledge of ICD-10, ICD-9 coding systems
- Familiarity with medical office operations
- Attention to detail and accuracy in data entry
- Excellent communication and interpersonal skills
- Contributed to the development of best practices for medical billing operations, ensuring consistency across all departments within the organization.
- Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
- Assisted in staff training initiatives to develop a knowledgeable team capable of handling complex billing situations effectively.
Accounts Receivable Clerk
Apple One Service
12.2019 - 10.2020
- CDT coding and terminology
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
Collections Account Manager
Capital Group
03.2017 - 12.2019
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
Education
Associate of Science -
Cedar Valley College
12-2022
High School Diploma -
Lancaster High School
06-2015
Skills
- ICD-10 proficiency
- Medical billing software proficiency
- Leadership qualities
- Critical thinking
- HIPAA compliance
- Professionalism and integrity
- Quality assurance
- Medical coding expertise
- Denial management expertise
- Billing and collection procedures
Certification
- Certified Coding Specialist (CCS) - American Health Information Management Association.
- Microsoft Office Specialist, Excel Associate - Microsoft.
- Home Health Aide (HHA) Certification
Timeline
Healthcare Billing Specialist
Kelly Connect
03.2021 - Current
Medical Billing Coordinator
Lake Holly Rehab
10.2020 - 01.2021
Accounts Receivable Clerk
Apple One Service
12.2019 - 10.2020
Collections Account Manager
Capital Group
03.2017 - 12.2019
Associate of Science -
Cedar Valley College
High School Diploma -
Lancaster High School