JaQuay Jackson
Apopka
Summary
Passionate and results-driven professional with a strong background as a Trainer. Played a pivotal role in onboarding and developing new talent. Successfully delivered engaging training sessions, designed effective instructional materials, and ensured team members were well-equipped to meet performance goals. Ability to simplify complex processes and foster a supportive, collaborative learning environment consistently earned recognition. Experience has sharpened leadership and communication skills and fueled unwavering passion for helping others grow and succeed.
Overview
10
10
years of professional experience
Work History
Paraprofessional
Orange County Public School District
01.2025 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Administrative Clerk
Jai's Elite Education Academy
01.2021 - Current
- Coordinated and managed individualized schedules for students and tutors, ensuring optimal time slots to meet diverse learning needs, including those of students with disabilities.
- Engaged directly with students and families to tailor scheduling and support plans, fostering an inclusive and supportive learning environment.
- Maintained organized records and open communication with clients, facilitating smooth session adjustments and personalized experiences for all students.
Technical Support
Conduent
06.2024 - 01.2025
- Delivered high-quality technical support for Apple products, achieving swift and accurate issue resolution.
- Maintained up-to-date expertise on Apple devices and software, ensuring top-tier customer satisfaction.
- Documented and tracked support cases, consistently meeting resolution time and performance targets.
Associate
Amazon
11.2019 - 02.2023
- Facilitated training sessions for new hires, ensuring a comprehensive understanding of warehouse processes, safety guidelines, and company policies.
- Provided hands-on coaching and support to new associates during their onboarding period.
- Played a key role in the fulfillment process, including picking, packing, and shipping.
- Operated various equipment, such as forklifts and conveyor systems, ensuring a smooth flow of products within the warehouse.
Associate
Universal Studios
04.2019 - 11.2020
- Maintained cleanliness and sanitation standards throughout assigned areas of Universal Studios theme park.
- Executed daily custodial duties, including trash removal, sweeping, mopping, and restroom maintenance.
- Responded promptly to guest requests and inquiries, ensuring a positive guest experience.
- Collaborated with team members to address cleanliness challenges during peak operational hours.
- Adhered to safety protocols and participated in regular training sessions on safety and cleanliness procedures.
Education
Bachelors - Exceptional Student Education
Seminole State College
Altamonte Springs, FL01.2025
Associates - General Studies
Valencia College
Orlando, FL12.2024
Certificate of Phlebotomy -
West Virginia Northern Community College
Wheeling, WV01.2019
High School Diploma -
Wheeling Park High School
Wheeling, WV05.2017
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Special education support
- Patient
- Computer skills
- Small group instruction
- Documentation
- Social skills training
- Schedule management
Timeline
Paraprofessional
Orange County Public School District
01.2025 - Current
Technical Support
Conduent
06.2024 - 01.2025
Administrative Clerk
Jai's Elite Education Academy
01.2021 - Current
Associate
Amazon
11.2019 - 02.2023
Associate
Universal Studios
04.2019 - 11.2020
Bachelors - Exceptional Student Education
Seminole State College
Associates - General Studies
Valencia College
Certificate of Phlebotomy -
West Virginia Northern Community College
High School Diploma -
Wheeling Park High School
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