JAQUELENE OTERO

Tucson,Arizona

Summary

Customer-focused professional with expertise in building relationships, resolving inquiries, and coordinating communication across departments. Demonstrates strong multitasking abilities while maintaining attention to detail and ensuring a positive customer experience. Committed to supporting business growth through effective follow-up and outreach.

Overview

2026

years of professional experience

Work History

Business Development / Customer Relations Professional

CyraCom International

Tucson, Arizona

07.2022 - 12.2025

Facilitated business development initiatives through outreach, research, lead generation, and relationship management to expand market presence.
Developed and nurtured relationships with customers, clients, prospects, and business partners to foster loyalty and drive engagement.
Followed up with prospective and existing customers to provide information, address concerns, and maintain engagement.
Responded to customer questions and requests by phone, email, and other communication channels.
Assisted with identifying customer needs and recommending appropriate products, services, or solutions.
Coordinated communication between customers and internal departments to ensure timely resolution of questions and concerns.
Maintained accurate customer and prospect information, follow-up notes, and business records.
Provided professional and friendly service while representing the company and maintaining a positive customer experience.
Managed multiple customer and business development tasks while meeting deadlines and maintaining attention to detail.

Marketing / Administrative Professional

Zima

Tucson, Arizona

Communicated with clients, customers, alumni, community members, and other external contacts in a professional manner.
Created and distributed written communications, newsletters, promotional materials, and customer-facing content.
Maintained contact lists and organized customer and stakeholder information.
Assisted with recruitment, outreach, promotional activities, and relationship-building initiatives.
Responded to inquiries and directed questions to the appropriate department or team member.
Coordinated multiple projects and deadlines while maintaining accurate records and professional communication.
Assisted with website and social media content to support communication and engagement.
Developed strong organizational and communication skills while working with diverse audiences.

Education

Associate of Applied Science - Digital Arts

Pima Community College

Tucson, AZ

05-2022

Skills

Customer Service & Client Relations
Relationship Management
Customer Inquiry Resolution
Lead follow-up
CRM systems
Data management
Digital Engagement

Scheduling coordination
Time management
Problem Solving
Communication skills
Multi-channel support
Financial Reporting

Timeline