Samantha Miller
Sparta,TN
Summary
Versatile and people-focused professional with experience in customer service, training, operations, and workflow improvement. Known for being dependable, resourceful, and easy to work with, I enjoy learning new systems, solving problems, and helping organizations run more smoothly. I bring strong communication skills, a positive attitude, and the flexibility to step into new challenges and make an impact wherever I'm needed.
Overview
13
13
years of professional experience
Work History
Remote Operations & Customer Relations
Self-employed
Sparta, TN
04.2023 - Current
- Handled phone, email, and chat inquiries with professionalism and empathy, achieving high resolution rate
- Balanced multiple systems and priorities in high-volume support environments while working independently
- Partnered with supervisors to identify process gaps and recommend improvements, enhancing support team efficiency
- Created and revised help content and internal guides, streamlining support documentation to reduce escalations
- Delivered customer service, QA, and administrative support across short-term remote projects in insurance, e-commerce, and tech
Senior Associate
Lyft Inc.
Nashville, TN
09.2018 - 04.2023
- Consistently exceeded KPIs and adapted quickly to changing priorities and systems
- Partnered with departments to streamline documentation and optimize workflow processes
- Developed peer-led training sessions and facilitated team engagement activities to boost satisfaction and productivity
- Contributed to initiatives enhancing customer experience and advancing autonomous vehicle projects
Shift Supervisor
Starbucks Coffee Co.
10.2013 - 09.2018
- Led daily store operations and team supervision, especially during peak volume hours
- Assisted in opening 3 new stores, leading teams through remodeling transitions
- Mentored and trained over 20 new hires, enhancing onboarding process and boosting customer satisfaction
- Coached staff to improve drive-thru performance, achieving service and speed goals
Education
High School Diploma - Arlington ,TN
Arlington High School
Arlington ,TN05-2010
Skills
- Customer Service & Client Relations
- Training & Employee Development
- Process Improvement
- Workflow Coordination
- Scheduling & Calendar Management
- CRM & Business Systems
- Incident Resolution
- Quality Assurance
- Performance Metrics & Reporting
- Administrative Support
- Technical Troubleshooting
- Cross-Functional Collaboration
- Records Management & Data Entry
- Policy & Procedure Compliance
- Problem Solving & Adaptability
Timeline
Remote Operations & Customer Relations
Self-employed
04.2023 - Current
Senior Associate
Lyft Inc.
09.2018 - 04.2023
Shift Supervisor
Starbucks Coffee Co.
10.2013 - 09.2018
High School Diploma - Arlington ,TN
Arlington High School