Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Jaquelin Heredia

Queens

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Compassionate social worker with experience in supporting children, families, and schools through challenging circumstances. Skilled in developing and implementing effective intervention strategies to address emotional, behavioral, and educational needs. Strong ability to collaborate with educators, healthcare professionals, and community agencies to coordinate support services. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Family Worker

Tandym (The Child Center of New York)
Queens
03.2025 - Current
  • Cultivated positive relationships with 40 families through active listening and supportive feedback.
  • Provided referrals for mental health services when appropriate or necessary.
  • Identified appropriate community resources and provided referrals for services.
  • Provided support, advocacy and guidance to families in crisis situations.
  • Maintained accurate records of all client interactions and progress towards goals.

Peer Mentor

Elmcor Youth & Adult Activities
Queens
04.2024 - 08.2024
  • Participant in the CPI Program( college prevention initiative.
  • Collaborated on a goal of 25 SBIRT screenings.
  • Held conversations with the youth about life and academic success.
  • Helped youth build leadership skills and activities.
  • Helping the team with any material needed.
  • Collaborations within events.
  • Within Elmcor youth adult activities was able to make a good connection between staff and colleagues.
  • Flexible to helping around the agency.

Babysitter (part-time)

Self Employed
Queens
09.2023 - 04.2024
  • Entertaining children with games and other activities.
  • Helping children with their homework.
  • Transporting children to and from school, after-school activities, and play dates.
  • Preparing snacks and meals for children.
  • Changing diapers.
  • Bathing children and putting them to bed.
  • Light housework to keep the home clean and tidy, including cleaning spills and washing dishes after meals.

Cashier

Lenwich
Manhattan
01.2020 - 12.2023
  • Responsible for making sure all customers were well assisted as in taking their order and taking it out as soon as possible.
  • As well as taking cash and giving correct change and dismiss them politely.
  • Communicated perfectly with coworkers to all their needs as team work and also made sure to maintain the station cleaned at all time.
  • Built and maintained positive working relationships with co-workers.
  • Developed strong customer relationships to support satisfaction and loyalty.

Housekeeper

Housekeeping
Brooklyn
10.2018 - 04.2023
  • Established and maintained clean and comfortable 'home' environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms.
  • Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces.
  • Proficiently managed time to complete assigned tasks within allocated deadlines.
  • Demonstrated commitment to providing high standards of hospitality services at all times.
  • Cultivated positive relationships with customers by ensuring that their needs were met.

Crew Member

Subways Restaurant
Manhattan
02.2016 - 05.2018
  • Greet and serve guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork.
  • Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
  • Greets guests and prepares their orders, uses Point of Sale system/cash register to record their order, collects payment from guests and makes change.
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.
  • Completed all store opening and closing procedures.

Education

Bachelor of Arts - Psychology

Hunter College
New York, NY

Associate's degree - Human Services/Mental Health

LaGuardia Community College
Queens, NY
08.2024

Highschool diploma -

Highschool of Hospitality Management
Manhattan, NY
06-2014

Skills

  • Time Management
  • Exceptional Customer Service
  • Organization
  • Interpersonal skills
  • Arts and Crafts
  • Active Listening
  • Multitasking
  • Attention to detail
  • Teamwork
  • Adaptability and flexibility
  • Cashiering
  • Team collaboration
  • Motivational interviewing
  • Babysitting
  • Communication skills
  • Microsoft word
  • Interpersonal Communication

Certification

  • Family Engagement
  • Active Shooter Preparedness
  • Stress Management
  • Effective Time Management
  • Ethics in Workplace
  • Understanding HIPAA-Breach and Noncompliance
  • Understanding HIPAA-General Awareness
  • Motivational Interviewing
  • Cannabis and Harm Reduction
  • Cannabis and Older Adults
  • Opioids Overdose Prevention Basics
  • Enhancing Care
  • Person Centered Care and Harm Reduction
  • (OASAS) SBIRT for Health and Behavioral Health Professionals
  • SUD Treatment Among Spanish Speakers in NYS

Awards

Office of Mental Health SCHOLARSHIP

Languages

English
Professional
Spanish
Professional
Italian
Elementary

Timeline

Family Worker

Tandym (The Child Center of New York)
03.2025 - Current

Peer Mentor

Elmcor Youth & Adult Activities
04.2024 - 08.2024

Babysitter (part-time)

Self Employed
09.2023 - 04.2024

Cashier

Lenwich
01.2020 - 12.2023

Housekeeper

Housekeeping
10.2018 - 04.2023

Crew Member

Subways Restaurant
02.2016 - 05.2018

Bachelor of Arts - Psychology

Hunter College

Associate's degree - Human Services/Mental Health

LaGuardia Community College

Highschool diploma -

Highschool of Hospitality Management

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