Jaquelin Hernandez
Belleville,MI
Summary
Business Administration student with nearly four years of beauty industry experience across Sephora Beauty, bringing a strong understanding of product knowledge, brands, and retail operations. Experienced in client engagement, product education, and inclusive representation. I collaborate with teams to create an impactful experience with clients. Passionate about the beauty industry and eager to apply hands-on retail knowledge and a consumer-focused perspective to contribute to Sephora‘s team while continuing to grow professionally.
Overview
4
4
years of professional experience
Work History
Retail Operations Associate
Sephora
Ann Arbor, Michigan
01.2025 - Current
- Collaborated with team members to meet daily operational and sales goals while fostering an efficient and positive work environment.
- Maintaining accurate inventory records by monitoring product availability, identifying discrepancies, and updating store systems to support operational efficiency and accurate client availability.
- Build strong client relationships by understanding individual needs, recommending products, and creating welcoming and personalized experiences.
- Maintain product testers and ensure products are properly presented and available to clients
- Support loss- prevention efforts by identifying missing or potentially stolen merchandise and following established procedures to protect company assets
- Applied basic Spanish language skills to foster connections with Spanish-speaking clients and enhance their experience. to build genuine connections with Spanish speaking clients and provide Support when needed.
Prestigious Beauty Advisor
Ulta
Ann Arbor, Michigan
03.2025 - 10.2025
- Cultivated strong guest relationships, providing personalized service for skincare, makeup, and fragrance needs, resulting in improved client loyalty.
- Developed extensive product knowledge across competing beauty brands and categories, enhancing ability to influence guest purchasing decisions through informed product placement and tailored in-store experiences.
- Facilitated guest readiness for Ulta Beauty services, ensuring smooth appointment processes and enhanced customer satisfaction.
- Processed customer transactions efficiently at the cash register., shelf stocking, inventory tracking, and customer service support.
Beauty Advisor
Sephora
Ann Arbor, Michigan
10.2022 - 01.2025
- Provided personalized beauty services by multi clienting by asking questions, understanding client preferences and concerns, as-well as recommending products from all worlds.
- Used hands on product knowledge to educate clients on product benefits, ingredients, application techniques, and how products can fit into their own routines.
- Stayed informed on new product launches, beauty trends to provide knowledgeable recommendations to clients.
- Utilized active listening and problem-solving skills to address client concerns and identify appropriate product solutions.
- Proactively learned about beauty products, brands, and trends to enhance product knowledge and elevate client experience.
Education
Associate of Arts - Business Administration
Washtenaw Community College
Ann Arbor, MI06-2030
High School Diploma -
Pioneer Highschool
Ann Arbor, MI06-2022
Skills
- Retail operations
- Client management
- Brand knowledge
- Product launch support
- Consumer Insights
- Store presentation
- Team collaboration
Timeline
Prestigious Beauty Advisor
Ulta
03.2025 - 10.2025
Retail Operations Associate
Sephora
01.2025 - Current
Beauty Advisor
Sephora
10.2022 - 01.2025
Associate of Arts - Business Administration
Washtenaw Community College
High School Diploma -
Pioneer Highschool