NISHITA MODI
Daytona Beach,FL
Summary
MBA graduate with a strong background in business operations and customer service. Demonstrated ability to enhance operational efficiency through data-driven reporting and stakeholder collaboration, while consistently delivering exceptional customer experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Operations Associate
Ace Hardware
Daytona Beach, FL
05.2026 - Current
- Maintained accurate inventory information through stock tracking and organization, addressing discrepancies to enhance store efficiency.
- Identified and resolved day-to-day operational issues collaboratively, improving store performance through effective teamwork and problem-solving.
- Assist customers with product questions and purchase decisions by understanding their needs and providing responsive service.
- Supported daily retail operations, organized inventory, and delivered customer service while applying MBA knowledge in operations management and business strategy.
Trainee Senior Executive
Swift Events
Independence, OH
02.2026 - 04.2026
- Represented brands in retail and event marketing, engaging customers and communicating product value to enhance brand awareness.
- Used consultative communication to understand customer needs, answer questions, and support informed purchase decisions.
- Built customer relationships through professional, service-focused interactions that supported a positive brand experience.
- Tracked customer interactions and campaign feedback to inform performance reports and drive continuous improvement.
Utility Assistant
Cleveland State University
Cleveland, OH
08.2024 - 12.2025
- Collected, organized, and validated utility and sustainability data to support informed decision-making across campus departments and stakeholders.
- Prepared data-driven findings and usage insights to support operational decision-making and efficiency improvements.
- Coordinated cross-functional follow-ups, ensuring accurate reporting schedules and documentation aligned with project timelines.
- Used Microsoft Excel and ENERGY STAR Portfolio Manager to support recurring data reporting, validation, and analysis.
SEO Executive (Digital Marketer)
Naapbooks Limited
Ahmedabad
02.2021 - 08.2021
- Improved organic search visibility for the VIZMAN visitor management platform through SEO strategy, keyword research, and content optimization.
- Contributed to digital content and performance initiatives by leveraging Google Analytics, SEMrush, WordPress, and Canva for enhanced insights.
- Facilitated client onboarding and product adoption through effective presentations, user support, and clear articulation of business benefits.
Education
Master of Business Administration (MBA) -
Cleveland State University
Cleveland, OH12-2025
Bachelor of Information and Communication Technology -
Ganpat University
Gujarat, India05-2021
Skills
- Business & Operations: Business Operations Retail Operations Process Coordination Inventory Management Operational Efficiency
- Customer & Communication: Customer Service Customer Engagement Customer Relationship Management Business Correspondence Stakeholder Coordination
- Data & Reporting: Data Reporting Data Analysis Performance Reporting Data decision-making Documentation
- Technology: Microsoft Excel (Pivot Tables, Sorting) Word PowerPoint Teams Google Analytics SEMrush Canva
- Additional: Problem Solving Organization Multitasking Operational Reporting Cross-Functional Collaboration
- PowerPoint
- Teams
- Business Correspondence
- Inventory Control
Timeline
Retail Operations Associate
Ace Hardware
05.2026 - Current
Trainee Senior Executive
Swift Events
02.2026 - 04.2026
Utility Assistant
Cleveland State University
08.2024 - 12.2025
SEO Executive (Digital Marketer)
Naapbooks Limited
02.2021 - 08.2021
Master of Business Administration (MBA) -
Cleveland State University
Bachelor of Information and Communication Technology -
Ganpat University