Jaquelin Lopez
Customer Service
Colton,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Pro Management Company Inc.
01.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled Money orders/Cashiers check transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new tenants and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific person.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Senior Recreational Supervisor
City Of Colton
02.2020 - 07.2021
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Supervised groups of up to 5 children under age 5-12 year old from arrival through departure at end of day.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Helped staff customize plans for specific groups based on age or ability level.
- Scheduled events in recreation facilities and monitored facility conditions.
Education
Certification - Medical Billing And Coding
Kaplan Career College
Riverside Ca 06.2007
No Degree - Medical Assisting
Computer Education Institue
Riverside Ca05.2003
High School Diploma -
Hesperia High School
Hesperia, CA05.2002
Skills
- Customer and Client Relations
- Document Control
- Business Administration
- Security Awareness
- Verbal and Written Communication
- Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Database Administration
- Telephone Skills
- Mail Handling
- Microsoft Office
- Office Administration
- Patient Information Collection
- Administrative and Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Pro Management Company Inc.
01.2021 - Current
Senior Recreational Supervisor
City Of Colton
02.2020 - 07.2021
Certification - Medical Billing And Coding
Kaplan Career College
No Degree - Medical Assisting
Computer Education Institue
High School Diploma -
Hesperia High School
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