Jaquelin Luna
Houston
Summary
Dynamic Dispatcher Coordinator with a strong focus on problem-solving and effective communication. Skilled in route optimization and logistics management, consistently delivering timely solutions that enhance operational efficiency and customer satisfaction. Proficient in the field practices and compliance requirements.
Overview
6
6
years of professional experience
Work History
Dispatcher Coordinator
GML TRUCKING LLC
Houston
06.2024 - Current
- Tracked vehicles and managed logistics using dispatch software for timely deliveries.
- Coordinated driver schedules to optimize delivery routes and minimize delays.
- Determined best route options for each order based on time constraints or budget requirements.
- Monitored freight status and provided updates to customers.
- Resolved issues related to shipments and driver availability to maintain operational flow.
- Coordinated with departments to streamline operations and enhance communication.
- Responded promptly to customer inquiries regarding order status and delivery times.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Prepared invoices for shipped products according to company policies and procedures.
Supervisor
Main Event
Stafford
01.2024 - 06.2024
- Supervised daily operations and staff activities, ensuring efficient service delivery.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff.
- Trained and mentored team members on customer service best practices, enhancing team competency.
- Conducted regular team meetings to communicate goals and address concerns, fostering team alignment.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction experience.
- Developed schedules to optimize staffing and minimize downtime in service areas.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
Assistant General Manager
Urban Air
Stafford
10.2022 - 12.2023
- Coordinated team scheduling to enhance workforce management and ensure optimal coverage.
- Managed inventory levels to ensure availability of supplies and equipment for activities.
- Addressed guest inquiries and resolved issues to uphold customer satisfaction standards.
- Collaborated with management on marketing strategies to increase engagement and attendance.
- Developed promotional campaigns that increased store traffic and supported revenue generation.
- Organized special events, including promotions and fundraisers, to contribute to business growth.
Server Supervisor
BreWingZ Restaurant and Bar
Houston
10.2019 - 10.2022
- Managed staff schedules to ensure optimal coverage during peak dining hours, improving service efficiency.
- Coordinated with staff to maintain seamless operations during peak hours, reducing wait times for guests.
- Trained and mentored new servers on menu knowledge and customer service standards, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to streamline food delivery processes for improved efficiency.
- Ensured compliance with health and safety regulations during food preparation and service.
- Managed cash register transactions accurately and efficiently.
- Resolved employee issues or disputes in a timely manner.
Education
High School Diploma -
Dobie High School
Houston, TX06-2020
Skills
- Logistics management
- Route optimization
- Freight tracking
- Dispatch software
- Invoice preparation
- Customer relationship management
Languages
Spanish
Professional
Timeline
Dispatcher Coordinator
GML TRUCKING LLC
06.2024 - Current
Supervisor
Main Event
01.2024 - 06.2024
Assistant General Manager
Urban Air
10.2022 - 12.2023
Server Supervisor
BreWingZ Restaurant and Bar
10.2019 - 10.2022
High School Diploma -
Dobie High School