Jaquelin Morales
Lawton,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance knowledge with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Food and Beverage Expert
Target
Lawton, OK
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Hostess
Los Tres Amigos
Lawton, OK
01.2018 - 04.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Team Member
Five Guys
Lawton, OK
12.2016 - 12.2017
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Maintained updated certifications in food safety and sanitation regulations.
- Bussed tables, washed dishes and organized kitchen for prompt service.
Team Member
Marco’s Pizza
Lawton, OK
03.2016 - 12.2016
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Took and processed over customer orders.
- Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Served as a valuable resource for menu knowledge, providing recommendations based on customer preferences and dietary restrictions.
- Demonstrated expertise in operating specialized equipment such as commercial ovens or dough mixers without compromising safety procedures.
- Enhanced customer satisfaction by preparing high-quality pizzas and maintaining a clean work area.
Education
Business Administration
Cameron University
Lawton, OKSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Food and Beverage Expert
Target
04.2019 - Current
Hostess
Los Tres Amigos
01.2018 - 04.2019
Team Member
Five Guys
12.2016 - 12.2017
Team Member
Marco’s Pizza
03.2016 - 12.2016
Business Administration
Cameron University