Jaquelin Pacheco-Marquez
Santa Fe
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Order Coordinator
Fiasco Fine Wine
Santa Fe, NM
10.2023 - Current
- At Fiasco Fine Wine I am the order coordinator, I fulfill orders of wine, beer and spirits to Restaurants and stores all over New Mexico, such as here in Santa Fe, Albuquerque, Las Cruces and Taos. As an Order Coordinator, I am responsible for ensuring the efficient organization and execution of daily administrative operations. My role involves a wide range of tasks focused on order management, office support, and cross-departmental coordination to ensure smooth and timely order fulfillment. I manage incoming orders, track inventory, maintain records and assist in process optimization to enhance productivity. I oversee the end-to-end process of order entry, tracking, and fulfillment, ensuring timely and accurate delivery. I provide front-line support when needed, answering calls, directing visitors, and managing front desk tasks.
Busser & Food Runner
Joe's Tequila Bar
Santa Fe, NM
07.2023 - Current
- Support front-of-house operations by efficiently bussing tables, clearing and resetting dining areas to maintain a clean and welcoming environment. Run food promptly from kitchen to tables, ensuring accurate and timely delivery to enhance guest satisfaction. Assist servers and kitchen staff as needed to ensure smooth and efficient service flow during busy periods. Recognized for reliability, teamwork, and the ability to thrive in a fast-paced restaurant setting.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Trained new bussers on restaurant procedures and best practices for optimal service.
Busser / Room Service Attendant
Hotel Santa Fe
Santa Fe, NM
08.2019 - 11.2023
- Delivered exceptional guest service by promptly and professionally handling in-room dining orders and special requests, ensuring a high standard of hospitality. I maintained cleanliness and organization in dining areas, resetting tables quickly and efficiently to support smooth restaurant operations. Coordinated with kitchen and front-of-house staff to ensure timely service and guest satisfaction. Ensured compliance with food safety standards and hotel cleanliness protocols. Demonstrated strong attention to detail, reliability, and the ability to work efficiently under pressure in a fast-paced hospitality environment.
- Coordinated table setups and ensured timely service to enhance guest experience.
Education
Bachelor of Arts - English Studies, Minor in Film
University of New Mexico
Albuquerque, NM05.2023
Skills
- Fluent in English and Spanish
- Data Analysis Skills
- Report Preparation
- Outbound Calling
- Data Reporting
- Administrative Experience
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Strong organization
- Returns processing
- Deadline oriented
- Ability to multitask in a fast-paced environment
- Problem-solving and conflict resolution
- Proficient in Microsoft Office Suite
Additional Information
- Certification in Food Safety and Handling
- Alcohol Beverage Control Server Certification
Timeline
Order Coordinator
Fiasco Fine Wine
10.2023 - Current
Busser & Food Runner
Joe's Tequila Bar
07.2023 - Current
Busser / Room Service Attendant
Hotel Santa Fe
08.2019 - 11.2023
Bachelor of Arts - English Studies, Minor in Film
University of New Mexico