JAQUELIN PELAYO
San Leandro,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Fluent in English and Spanish with 15+ years of customer relations and 12+ years of negotiating and sales experience. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced multi-cultural environments.
Overview
18
18
years of professional experience
Work History
BAIL CONSULTANT
TWO JINN INC/ALADDIN BAIL BONDS
HAYWARD , CA
2012.01 - Current
- Large Bond specialist (400K-1.7 million)
- Received multiple 5-star Google reviews reflecting outstanding customer satisfaction.
- Exceeded sales targets for July 2024.
- Recognized as the top sales lead for 2023.
- Achieved perfect scores on all customer file audits consistently.
- Got recognized by the investigation department for customer's file accuracy.
- Provided consistent support with Spanish translation
- Helped customers with a non-judgmental, empathetic manner.
- Conducted successful financial interviews with defendants to secure bail approval.
- Negotiated and executed bonds promptly in a professional manner.
- Successfully collaborated with jail facilities, court staff, investigators, and legal professionals to decrease the percentage of forfeited bonds.
- Accurately handle significant cash transactions
- Aided in guiding and mentoring newly acquired prospects during their participation in the company's sales training program.
- Adhered to all regulatory requirements and State Laws.
- Developed a gas log to enhance efficiency in corporate expense audits
BAIL COORDINATOR
TWO JINN INC/ALADDIN BAIL BONDS
HAYWARD , CA
2011.06 - 2011.12
- Supported and facilitated bail transactions in collaboration with the bail consultant
- Transported bonds efficiently to various correctional facilities and legal institutions.
- Assumed responsibility for shift coverage during month-long vacancy
- Provided support with Spanish translations for multiple locations
- Covered shifts at other office locations whenever help was needed.
ASSISTANT STORE MANAGER I
FOLLETT BOOKSTORES
HAYWARD , CA
2006.08 - 2011.06
- Worked cooperatively and effectively with staff, faculty members, and students.
- Applied policies, regulations and bookstore procedures as required
- Handled private information confidentially
- Ensured timely completion of designated bookstore orders as per preset schedule
- Provided training and coaching to new employees, leading to increased customer service satisfaction.
- Collaborated on writing effective employee evaluations enabling the selection of strong potential hires
- Assisted in providing regular bookstore updates for campus and regional manager
- Assisted with interviewing seasonal employees.
GUEST SERVICE REPRESENTATIVE
HYATT SUMMERFIELD SUITES-HOTEL
BELMONT , CA
2007.06 - 2010.11
- Wrote concise incident reports for improved understanding of incidents by management as well as the fire and police departments.
- Assisted an understaffed front desk in managing 100% occupancy
- Effectively managed guest requests, complaints, and incidents to ensure exceptional customer experiences
- Efficiently executed hotel emergency procedures leading to customer satisfaction
- Received a few recognitions from hotel guests for going above and beyond.
Education
Bachelor of Arts - ORGANIZATIONAL COMMUNICATIONS
CALIFORNIA STATE UNIVERSITY EAST BAY
Hayward, CA06.2010
Associate of Arts - INTERIOR DESIGN AND FINE ARTS
OHLONE COLLEGE
Fremont, CA05.2004
Skills
- Computer proficiency
- Typing 45 wpm
- Bilingual
- Outlook e-mail
- Microsoft Office (Word, Excel)
- Negotiating
- Regulatory Compliance
- Staff Management
- Best sales Practices Implementation
- Continuous Improvement
- Employee Management and coaching
- Analytical Thinking
- Outcome Accountability
- Client rapport
- Customer Relationship Management
- Cultural Awareness
- Problem-Solving
Accomplishments
- 2023 Top Sales Lead
- Wrote the biggest bail in the office sales history (1.7 Million)
Timeline
BAIL CONSULTANT
TWO JINN INC/ALADDIN BAIL BONDS
2012.01 - Current
BAIL COORDINATOR
TWO JINN INC/ALADDIN BAIL BONDS
2011.06 - 2011.12
GUEST SERVICE REPRESENTATIVE
HYATT SUMMERFIELD SUITES-HOTEL
2007.06 - 2010.11
ASSISTANT STORE MANAGER I
FOLLETT BOOKSTORES
2006.08 - 2011.06
Bachelor of Arts - ORGANIZATIONAL COMMUNICATIONS
CALIFORNIA STATE UNIVERSITY EAST BAY
Associate of Arts - INTERIOR DESIGN AND FINE ARTS
OHLONE COLLEGE
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