Amber Torres
Modesto,CA
Summary
Licensed bail agent bringing 3+ years of expertise in customer service for individual and team success. Builds rapport with clients to meet company goals and standards. Resolves complex problems and delivers improvement strategies through periodic team meeting leadership.
Overview
14
14
years of professional experience
Work History
Bail Consultant
Aladdin Bail Bonds
2019.12 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines to meet needs of multiple clients.
- Developed work plans to meet business priorities and deadlines.
Assistant Manager - Operations
Kohl's
2009.08 - 2019.11
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and day-to-day goals.
- Developed and maintain operational and safety guidelines for staff and customers.
- Monitored employee productivity and optimized procedures.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA06.1997
Skills
- Client Rapport-Building
- Processes and Procedures
- Multiple Priorities Management
- Corrective Action Planning
- Customer Account Management
- Verbal and Written Communication
- Honesty and Integrity
- Customer Service and Assistance
Timeline
Bail Consultant
Aladdin Bail Bonds
2019.12 - Current
Assistant Manager - Operations
Kohl's
2009.08 - 2019.11
High School Diploma -
Laguna Creek High School
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