Jaquelin Perez-Acosta
Wichita,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in application processing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NET PAY ADVANCE, INC
Wichita, KS
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Submitted loan applications to underwriter for verification and recommendations.
Quality Control Assistant
Blackburn Construction
Pauls Valley, OK
01.2021 - 05.2021
- Fire watch, Tool inventory, field mapper for quality control
- And daily welding updates on master and computer.
- Maintained neat, tidy work in the environment facility.
- Generated quality control reports for returned products to identify and communicate patterns.
Teller
Speedy Cash
Wichita, KS
03.2018 - 05.2021
- Cash checks, Process vehicle and payday loans, money gram.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Server/Hostess
Chisholm's restaurant
Wichita, KS
08.2016 - 03.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Registered Nursing - Registered Nursing
Butler County Community College
El Dorado, KS05.2024
High School Diploma -
WICHITA NORTH HIGH SCHOOL
Wichita, KS05.2017
Skills
- Computer Operation
- Customer Service
- Bilingual
- Construction
- Field Service
- Quality Control
- Languages
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Assistant
Blackburn Construction
01.2021 - 05.2021
Customer Service Representative
NET PAY ADVANCE, INC
05.2019 - Current
Teller
Speedy Cash
03.2018 - 05.2021
Server/Hostess
Chisholm's restaurant
08.2016 - 03.2019
Registered Nursing - Registered Nursing
Butler County Community College
High School Diploma -
WICHITA NORTH HIGH SCHOOL
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