JAQUELINE CASTANEDA
San Antonio
Summary
Compassionate and motivated Case Manager with a strong commitment to providing essential social services care. Experienced in delivering mental health services to diverse populations and facilitating comprehensive care plans. A service-focused professional with excellent judgment and decision-making skills, dedicated to advocating for clients' needs and promoting positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Manager
Center for Health Care Services
04.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
Case Manager
SAMMinistries
01.2024 - 03.2025
- Admits new clients by reviewing records and applications; conducting orientations.
- Determines clients' requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
- Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
- Maintains clients' records by reviewing case notes; logging events and progress.
- Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations.
Registered Behavioral Technician
Empower Behavioral Health
01.2023 - 01.2024
- Implement the best methods of care for children in the field of Applied Behavior Analysis (ABA)
- Documented daily progress notes, incidents reports, billing, and all other required documents
- Worked with prompting and fading to encourage positive behaviors and integrate them into everyday life
- Maintained a caseload of 2-4 clients in a clinic and school setting
- Ran one on one therapy with children.
Office Assistant
GGC Engineers, Inc.
07.2020 - 08.2021
- Greeted customers daily, and directed them to appropriate staff
- Organized files, scanned paperwork, made copies, printed out necessary files
- Maintained business records by updating customers information
- Scheduled appointments.
Server
El Manantial Restaurant
01.2019 - 01.2020
- Took orders in a timely, professional, and friendly manner and later delivered orders to customers
- Used my communication skills to provide the best service possible.
Education
Bachelors in Arts - Psychology
University of Texas at San Antonio
05.2023
Skills
- Bilingual: English (Fluent), Spanish (Fluent)
- Strong interpersonal and communication skills
- Proficient in Microsoft Office Suite
- Time management and organizational abilities Expertise in Applied Behavioral Analysis (ABA) and behavior reduction techniques
- Client relationship management
Certification
- QMHP-CS
- Registered Behavioral Technician
- Basic Life Support
- CPR
- Mental Health First Aid
LANGUAGES
English, Fluent
Spanish, Fluent
Timeline
Care Manager
Center for Health Care Services
04.2025 - Current
Case Manager
SAMMinistries
01.2024 - 03.2025
Registered Behavioral Technician
Empower Behavioral Health
01.2023 - 01.2024
Office Assistant
GGC Engineers, Inc.
07.2020 - 08.2021
Server
El Manantial Restaurant
01.2019 - 01.2020
Bachelors in Arts - Psychology
University of Texas at San Antonio
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