Jessica Romero
Garnerville,New York
Summary
Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.
Overview
10
10
years of professional experience
Work History
Care Manager
CHDFS Health Home
02.2024 - Current
- Conducting comprehensive assessments to identify medical, behavioral, and social needs
- Developing, implementing, and updating individualized Plans of Care in collaboration with members, families, and providers
- Coordinating medical, behavioral health, and community-based services, including HCBS, CFTSS, and specialty care
- Monitoring member progress, service utilization, and outcomes through ongoing outreach, home visits, and telehealth
- Advocating for members and families to ensure access to appropriate services, benefits, and supports
- Assisting members and families with navigating insurance, referrals, and healthcare systems
- Facilitating communication among providers, schools, and community agencies
- Supporting crisis planning, safety planning, and transitions of care (hospital discharges)
Dental Assistant
Rockland Orthodontic
04.2023 - Current
- Preparing dental materials and instruments for procedures
- Sterilizing and disinfecting equipment and surfaces
- Assisting the dentist or dental hygienist during procedures
- Taking and developing dental x-rays
- Recording patient medical histories and treatment information
- Scheduling appointments and managing patient records
Housekeeping Supervisor
Residence Inn By Marriott
Orangeburg, USA
07.2021 - 03.2023
- Supervised a team of 12 Housekeeping staff members and ensured that daily cleaning duties were carried out efficiently and effectively.
- Conducted regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards were met.
- Trained new housekeeping staff members on cleaning procedures, safety protocols, and customer service best practices.
- Monitored inventory levels of cleaning supplies and equipment and placed orders as needed.
- Investigated and resolved guest complaints related to housekeeping issues.
- Collaborated with other departments, such as maintenance and front desk, to ensure smooth hotel operations.
- Conducted performance evaluations and provided feedback to housekeeping staff members to help them improve their skills and meet job expectations.
- Maintained accurate records of housekeeping activities, including room occupancy rates, guest complaints, and staff attendance.
Activity Leader
School’s Out Inc.
Delmar, USA
09.2019 - 06.2021
- Worked with children who were behaviorally challenged from kindergarten up to fourth grade.
- Planned group activities for up to 10-20 participants.
- Maintained a safe and positive environment for the students.
- Led team-building exercises and icebreakers to facilitate group bonding and communication.
- Provided clear and concise instructions for each activity, ensuring that all participants understood the rules and objectives.
- Monitored participants' progress and provided feedback and encouragement to help them achieve their educational or behavioral goals.
- Conducted risk assessments and implemented safety procedures to prevent accidents and injuries.
- Communicated with parents, guardians, and other stakeholders to provide updates on program activities and participant progress.
- Assisted in administrative tasks, such as registration, scheduling, and record-keeping.
- Kept track of student’s allergies and medications.
Childcare provider
Private residence
Haverstraw, USA
08.2016 - 08.2017
- Ensured child safety and well-being through attentive supervision for children aged 1 month- 8 years old.
- Engaged in age-appropriate activities to promote learning and creativity.
- Implemented effective communication with parents to provide updates on child's activities.
- Demonstrated capability to handle emergencies calmly and responsibly.
- Possess knowledge of basic first aid and CPR.
- Flexible schedule and willingness to assist with light household tasks.
Education
CUNY Lehman College
The Bronx, NY05-2027
University Of Albany State University of New York
Albany, NY05.2021
Rockland Community College
Suffern, NY05.2019
Skills
- Bilingual (Fluent in Spanish)
- Responsible
- Organized
- Adaptable
- Patient
- Excellent Communication Skills
- Attentive to detail
- Care coordination
- Patient advocacy
- Referral management
- Care transitions
Timeline
Care Manager
CHDFS Health Home
02.2024 - Current
Dental Assistant
Rockland Orthodontic
04.2023 - Current
Housekeeping Supervisor
Residence Inn By Marriott
07.2021 - 03.2023
Activity Leader
School’s Out Inc.
09.2019 - 06.2021
Childcare provider
Private residence
08.2016 - 08.2017
CUNY Lehman College
University Of Albany State University of New York
Rockland Community College