JAQUELINE FLORES
AT&T
San Antonio
2
Languages
7
years of professional experience
Work History
Call Center Collections Department
2 Years 8 Months- Coordinated updates across multiple accounts and system types to help customers in a fast manner, ensuring prior and current account information stayed current within minutes and reducing call queue demand.
- Managed back-to-back inbound calls with fast, efficient responsiveness and resolved each interaction to prevent call-backs.
- Provided customer support by establishing call connection, confirming customer needs, and collecting payment to maintain service quality.
Drive Up/Cashier/Guest Services
1 Year 8 Months- Provide customer service for returns, exchanges, and informing customers about and deals or promotions when it comes to saving
- Organize and transport salvages, donations, and bag ESIM items to warehouse for effective inventory management
- Managed drive-up service deliver while upholding customer experience to the standard and values of the company and maintaining smooth pickup workflow.
Sales Associate
1 Year 5 Months- Provide product knowledge on metals, stones and care instructions
- Arranged display cases to support store traffic and persuade purchases during in-store visits.
- Handle purchases, returns, and exchanges accurately and securely
Sales Associate
8 Months- Work collaboratively with team members to meet daily sales
- Stock shelves, organize displays, and monitor inventory levels
- Maintain strong knowledge of store products, promotions, and policies
Education
High School Diploma
Bachelor - Marketing
Skills
People person
Collaborative teamwork
Driven
Time management
Software proficiency
Adaptable
LANGUAGES
Spanish
Fluent
Timeline
Call Center Collections Department
AT&T
02.2024 - CurrentRead More
Drive Up/Cashier/Guest Services
Target
05.2022 - 01.2024Read More
Sales Associate
Pandora
10.2020 - 03.2022Read More
Sales Associate
Victoria's Secret PINK
11.2019 - 07.2020Read More
Robert E Lee High School
High School Diploma
Read More
The University of Texas At San Antonio
Bachelor from Marketing
Read More