Sedelia Asberry

Inbound Calls to verify either employment or education for future employers

• Managed approximately 30 calls daily while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

• Assign staff, implement physician orders, teach staff, mentor new employees
• Moral was low and attendance was low, I was able to improve both areas prior to my departure
• I also improved staff's skills by teaching them some fundamentals and collaborating with them instead of just telling them to do something
• I have always been a very firsthand leader
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
• Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Collaborated with other healthcare professionals to provide quality patient care.
• Supervised and managed daily scheduling, tasking, and administration.
• Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
• Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
• Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.

• Instructor for pharmacology and ethics classes
• Taught pharmacology to students on entry level for nursing, radiology, and laboratory
• Ethics Class was new class offered to advanced nurse aide students
• This class was built from ground up, as no textbook was available to follow; so, this needed lots of research for this course, and it was remarkably successful.
• Developed comprehensive lesson plans to facilitate understanding of complex subjects.
• Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.

• Implemented physician orders to give quality patient care, advanced wound care, trach and vent care, other duties as assigned
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.

• Assessed patients for admission into rehabilitation program
• This involved traveling to other facilities to do onsite assessments
• Nursing education for rehabilitation, FIM scoring certification, billing, coding, precertification, staffing, and other duties as assigned
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.