Emily Beahm
Apollo Beach,FL
Summary
Dependable individual with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Criminal Record Processing Specialist Ii
InformData (Formerly known as SJV Data Solutions)
Kennesaw, GA
01.2022 - Current
- Reviews criminal and civil records for accuracy, ensures all required pieces of information are present, pursue any required, missing, or discrepant information, and will apply customized client guidelines to records.
- Maintains a consistent level of quality and time service, cased on strategic corporate goals.
- An expert in the public records of multiple jurisdictions.
- Processes over 75 client orders a day, and maintain a higher than average subject rate, index, and downtime.
Verification Specialist Ii
SJV Data Solutions
Kennesaw, GA
06.2021 - 01.2022
- Contacted up to 160 locations daily to verify employment, education, rental history, and/or obtained references for applicants while delivering excellent customer service.
- Maintained a high level of critical thinking, swift action, and verbal communication to reach the correct authorized verifiers and obtain an accurate verification.
- Documented all steps taken to properly receive verifications, or to display the actions taken during the call.
- Swiftly used creative and critical thinking to solve unique problems and gatekeeping to obtain an accurate verification from an authorized verifier.
- Maintained a sense of urgency to obtain and exceed a goal of 4.8-5.5 'closes' per hour throughout the day and month.
Guest Service Representative
Nothing Bundt Cakes
Bossier City, LA
10.2020 - 04.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-to-day duties accurately and efficiently
- Increased customer satisfaction by resolving [product or service] issues
- Conducted research, gathered information from multiple sources and presented results
- Delivered [product or service] to customer locations within specific timeframes.
CSR Manager/ Cashier
Harps Food Store
Dover, AR
06.2016 - 07.2018
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Oversaw daily operations to ensure high levels of productivity
- Served customers and followed outlined steps of service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Plant Nursery Worker
Earth Works Landscaping
Russellville, AR
04.2016 - 06.2016
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving planting issues.
- Delivered product and service to customer locations within specific timeframes.
Education
Certification - Project Management
Six Sigma
Online08-2021
High school diploma - General Academics
Russellville High School
05.2016
Certification - Criminal Justice
Arkansas Tech Career Center (VoTech)
Russellville, AR08-2015
Skills
- Reading comprehension
- Multitasking abilities
- Responsible
- Computer skills
- Customer service
- Basic math
- Teamwork
- Written Communication
- Root Cause Analysis
- Quality Assessment
- Process Analysis
Certification
- Six Sigma - Project Managment, 08/2021
- Criminal Justice, 08/2015
References
References available upon request.
Timeline
Criminal Record Processing Specialist Ii
InformData (Formerly known as SJV Data Solutions)
01.2022 - Current
Verification Specialist Ii
SJV Data Solutions
06.2021 - 01.2022
Guest Service Representative
Nothing Bundt Cakes
10.2020 - 04.2021
CSR Manager/ Cashier
Harps Food Store
06.2016 - 07.2018
Plant Nursery Worker
Earth Works Landscaping
04.2016 - 06.2016
Certification - Project Management
Six Sigma
High school diploma - General Academics
Russellville High School
Certification - Criminal Justice
Arkansas Tech Career Center (VoTech)
- Six Sigma - Project Managment, 08/2021
- Criminal Justice, 08/2015
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