Summary
Overview
Work History
Education
Skills
Proudly 9 years SSGT. Recon Marine/SCUBA Diver/Parachutist/Rappelling/Tactics/Hikes w/Dogs/Extrovert
Timeline
Generic
Russell Fox

Russell Fox

Las Vegas,NV

Summary

Service-oriented Customer Support Representative with [35]+ years of experience in contact center operations talking to customers over phone, e-mail, to resolve broad range of concerns. Offers strong computer skills delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

14
14
years of professional experience

Work History

CS II Retenrion Specialist II

Barclays US
02.2013 - 12.2018
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Account Executive

Nevada State Corporate Network
08.2009 - 10.2012
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Customer Service Representative and Collections

HSBC Card Services
07.2003 - 08.2008
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

No Degree - Business Communications

Saddleback Community College
Mission Viejo, CA

No Degree - Sales And Marketing Education

Grossmont College
El Cajon, CA

No Degree - Communications

Azusa Pacific Online University
Glendora, CA

High School Diploma -

Polson High School
Polson, MT
05.1975

Skills

  • Creative Issue Resolution
  • Reading Comprehension
  • Friendly and Patient
  • Upselling Products and Services

Proudly 9 years SSGT. Recon Marine/SCUBA Diver/Parachutist/Rappelling/Tactics/Hikes w/Dogs/Extrovert

Proudly Served Over 9 years as a Recon Marine Honorably Discharged at end of my Enlistments!. 

My Pleasure to Have assisted Marines in Obtaining their GED High School Degrees 

an motivated Many Marines under RECON Battalion to seek an complete College Courses. 

Our Unit received the highest Enrollment an successful Advanced education of the entire 

1st Division at Camp Pendleton  CA.  I Trained Equipped A Deep RECON Squad  of 13 Marines. 

I'm a People Person so like being in Driver's Seat in communications 

Using  Active Listening to find  Resolutions of any Issues that need resolving. 

I seek to find working solutions with my Calm demeanor rely on Lifetime of Experiences 

to Solve or Compromise most situations

My Friendly manner even when Customer Complaints are being Discovered an Resolved.  

Always got a Smile on my face an inside my Core belief Treat other's as I want to be treated.

Timeline

CS II Retenrion Specialist II

Barclays US
02.2013 - 12.2018

Account Executive

Nevada State Corporate Network
08.2009 - 10.2012

Customer Service Representative and Collections

HSBC Card Services
07.2003 - 08.2008

No Degree - Business Communications

Saddleback Community College

No Degree - Sales And Marketing Education

Grossmont College

No Degree - Communications

Azusa Pacific Online University

High School Diploma -

Polson High School
Russell Fox