Desired Job Title
Loan ProcessorAssistant ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Jacksonville, TX
Open to relocation: Yes
Open To Work
Jaqueline Flores
Jacksonville,TX
Work Preference
Summary
Loan Processor with a proven track record at Service Loans, excelling in customer service and transaction processing. Adept at enhancing application quality and streamlining operations, I foster strong relationships with clients and colleagues. Recognized for my friendly demeanor and attention to detail, I consistently exceed expectations in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Loan Processor
Service Loans
Henderson Tx
04.2026 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Reviewed borrower documentation for accuracy and completeness, enhancing application quality.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Streamlined office operations for increased efficiency, handling daily administrative tasks such as filing, data entry, and answering calls.
- Supported departmental goals by consistently adhering to established protocols for answering calls and directing inquiries appropriately.
Assistant Manager
First Convenience Bank
Jacksonville, TX
03.2022 - 04.2026
- Balanced multiple responsibilities effectively including answering calls, responding to emails and managing
- Trained and developed staff on customer service best practices and operational procedures.
- Processed daily transactions with accuracy and efficiency, ensuring compliance with banking regulations.
- Balanced cash drawers and reconciled discrepancies, maintaining financial integrity in daily operations.
- Educated clients on bank products, increasing awareness and facilitating informed financial decisions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Exceeded sales targets by developing strong customer relationships and providing tailored product recommendations.
- Worked to build relationships with customers and built potential for additional sales.
Education
High School Diploma -
New Summerfield ISD
New Summerfield Tx05.2020
Skills
Data entry
Teamwork
Customer service
Friendly, positive attitude
Cash handling
Transaction processing
Languages
Spanish
Native or Bilingual
Timeline
Loan Processor
Service Loans
04.2026 - Current
Assistant Manager
First Convenience Bank
03.2022 - 04.2026
High School Diploma -
New Summerfield ISD