Jaqueline Hernandez
Summary
Assistant Manager, Super User, with two years of experience. Works with Fulfil.io software in both WMS and ERP. Manages picking, shipping and inventory management.
Overview
2
2
years of professional experience
Work History
WMS Super User
Grunt Style
10.2022 - Current
- Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
- Optimized test cases to maximize success of manual software testing.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Prepared orders for shipment by picking, packing, and labeling merchandise working fast to meet assigned daily picking quotas.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Collaborated with other departments on supply and quality issues.
Beer Guarantee
Grunt Style
11.2021 - 10.2022
- Unloaded, inspected and stored damaged and returned products.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Documented returned product details in Fulfil.io inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed and updated databases to handle customer data.
- Managed timely and effective replacement of damaged or missing products.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed cycle counts and monthly inventory.
Production Worker
Grunt Style
09.2021 - 11.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Promptly removed completed loads from press.
- Checked job information at press to verify that correct ink was delivered.
Education
High School Diploma -
Addison Trail High School
Addison05.2021
Skills
- Defect Investigations
- Status Updates
- Problem Documentation
- Keeping Records
- High-Volume Environments
- Data Entry Software
- Creative Solutions
- Safety Regulations
- Finish Work
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
WMS Super User
Grunt Style
10.2022 - Current
Beer Guarantee
Grunt Style
11.2021 - 10.2022
Production Worker
Grunt Style
09.2021 - 11.2021
High School Diploma -
Addison Trail High School
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