Jaqueline Herrera Beltran
Oakland,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing 2+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
La Clinica De La Raza
Oakland , CA
2021.09 - Current
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized charts, documents and supplies to maintain team productivity.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
Team Captain/Culinary
LaBonne Cuisine Catering & Events
Berkeley , CA
2016.06 - Current
- Maintained a clean and sanitary work station adhering to all health codes and regulations.
- Trained new culinary staff on proper food handling techniques and methods of food preparation.
- Responsible for food stations to prevent any food contamination
- Greet guest with warm welcoming, guide them to food and drink stations
- Read recipe directions to operate cooking equipment and select appropriate ingredients, observing standards of quality to optimize customer satisfaction.
- Followed OSHA and corporate safety regulations and procedures.
Sells Associate/Customer Service
MetroPCS by T-Mobile
Oakland , CA
2019.05 - 2021.08
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Complete training every month for new promotions, and cell phones.
- Worked closely with other departments such as Sales and Marketing to ensure optimal customer satisfaction.
- Employed sales techniques to boost sales and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
MA Greeter
Kaiser Permanente Union City Medical Offices
Union City , CA
2021.05 - 2021.07
- Provide warm welcoming to patients
- Preform COVID19 screening
- Temperature check and sanitize patients
- Provide wayfinding for patients
- Facilitates the patient's ability to utilize resources
- Manages difficult or conflict situations constructively and seeks appropriate assistance.
Education
MEDAS program -
Merritt Community College
03.2024
High School Degree -
Arise High School
01.2017
Skills
- Fluent English and Spanish speaker
- Ability to read, write, and comprehend medical information.
- Ability to effectively present information, both verbal and written.
- Willing to work in a Labor Management Partnership environment.
- Ability to use personal computer.
- Medical Terminology Certificate or equivalent experience.
Certification
- BLS Provider, 09/22
- CPR, 09/22
- Eyelash Artist
- Merritt CC, Certification of Completion Medical Assistant Program
Volunteer Experience
MacArthur Gastroenterology Clinic, Oakland, CA, MA Volunteer, 03/01/21, 03/01/21
- Check-in/Check outpatients
- Clean and sanitize rooms/restock utensils, Room Patients
- Fill out cheat complaint forms with EHR system
- Preform Vitals for each individual according to visit
- COVID19 screening questionnaire prior to appointment
- Schedule/Reschedule/Cancel appointments
- Call the pharmacy to confirm the patient prescription,
- Communicate with QUEST for patient lab work
- Contact NorCal for patient imaging
Kaiser Permanente Union City Medical Offices, Union City, CA, MA Externship, 04/01/21, 05/01/21 (160hr)
- Greet patients at the entrance and perform COVID screening
- Provide sanitizer upon entrance, and temperature check
- Using knowledge to help patient way find
- Anticipates the patient's needs by taking proactive steps to meet those needs
- Through listening and taking responsibility within scope to ensure needs and worries are resolved
- Facilitates the patient's ability to utilize resources
- Room Patients, Preform patient vital signs
- Assists physician with the care of the patient
- Prep and disinfect exam rooms
- Restock equipment
References
References available upon request.
Timeline
Medical Assistant
La Clinica De La Raza
2021.09 - Current
MA Greeter
Kaiser Permanente Union City Medical Offices
2021.05 - 2021.07
Sells Associate/Customer Service
MetroPCS by T-Mobile
2019.05 - 2021.08
Team Captain/Culinary
LaBonne Cuisine Catering & Events
2016.06 - Current
MEDAS program -
Merritt Community College
High School Degree -
Arise High School
- BLS Provider, 09/22
- CPR, 09/22
- Eyelash Artist
- Merritt CC, Certification of Completion Medical Assistant Program
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