Jaqueline Malacara Ortega
Irving,TX
Summary
Results-driven Information Technology Auditor with over 7 years of experience in customer service. Specializes in assessing IT system risks, evaluating data integrity, and ensuring regulatory compliance. Conducted comprehensive audits of technology applications and infrastructure, identifying vulnerabilities and implementing strategic solutions to improve security and operational efficiency.
Overview
12
12
years of professional experience
10
10
Certifications
Work History
Sabbatical
Bachelors in IT
08.2023 - 05.2026
- Created programs and developed software solutions to address specific needs.
- Built websites and designed user interfaces to improve user experience.
- Analyzed current technology trends to inform strategic decisions.
Leasing Consultant
Bridge Investment Group Partners
04.2022 - 06.2023
- Guided residents through leasing inquiries and property tours to facilitate informed decisions.
- Coordinated lease agreements and tenant move-in processes.
- Developed relationships with prospective tenants through effective follow-up.
- Handled resident communications and resolved concerns to maintain positive relationships.
- Collaborated with maintenance teams to ensure property readiness for showings.
- Planned and executed community events to foster resident engagement and satisfaction.
- Conducted market research to stay informed on rental trends.
Data Entry Clerk
Spire
08.2021 - 01.2022
- Entered data into systems accurately, ensuring high-quality records.
- Verified information by cross-referencing multiple data sources.
- Processed incoming documents and organized electronic files systematically.
- Filed reports and recorded meeting proceedings for easy reference.
- Assisted new and existing employees with their issues.
- Handled all incoming and outgoing calls, providing timely assistance to callers.
Cashier
City Of Irving
04.2020 - 07.2021
- Processed customer transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
- Maintained organized and clean checkout areas to improve customer experience and streamline transactions.
- Performed data entry tasks to maintain accurate records.
- Internal issue coordinator.
Customer care associate
Miss A
10.2019 - 03.2020
- Resolved customer inquiries at service desk, enhancing customer satisfaction.
- Managed operating cash flow, ensuring financial stability.
- Trained new employees, improving onboarding efficiency.
Customer Care Agent
Dialog Direct
02.2019 - 08.2019
- Handled incoming customer calls, ensuring prompt and accurate resolutions.
- Met service and quality standards through collaborative teamwork.
- Oversaw customer service management systems to streamline operations.
Sales Associate/ Customer Service
Dillard's
10.2018 - 12.2018
- Engaged with customers to enhance service experience.
- Promoted current promotions across multiple platforms to increase visibility.
- Maintained accurate records of daily sales, orders, and stock levels.
Cashier
City of Irving
04.2017 - 08.2017
- Fulfilled customer orders and handled cash and credit transactions to ensure accurate and efficient service.
- Balanced cash draw to maintain financial accuracy and accountability.
- Greeted customers warmly to create a welcoming store environment.
Customer Care Associate
Baskin Robbins
07.2014 - 10.2014
- Solicited sales of new and existing products to increase revenue.
- Facilitated customer interactions to improve overall satisfaction.
Education
B.S. in Computer And Information Technology - Computer And Information Technologies
South Texas College
McAllen, TX05-2026
Associate of Arts -
Dallas College
Dallas, Texas, TX12-2024
High School Diploma -
Premier High School
Irving, TX05-2016
Skills
- Project management
- Data analysis
- Microsoft Office proficiency
- Excel expertise
- Problem solving
- Website design
- Software development
- Communication skills
Certification
AWS Academy Graduate - Machine Learning Foundations
Languages
Spanish
Native/ Bilingual
Personal Skills - Bilingual
Fluent, Fluent
Education
true,other
Timeline
Sabbatical
Bachelors in IT
08.2023 - 05.2026
Leasing Consultant
Bridge Investment Group Partners
04.2022 - 06.2023
Data Entry Clerk
Spire
08.2021 - 01.2022
Cashier
City Of Irving
04.2020 - 07.2021
Customer care associate
Miss A
10.2019 - 03.2020
Customer Care Agent
Dialog Direct
02.2019 - 08.2019
Sales Associate/ Customer Service
Dillard's
10.2018 - 12.2018
Cashier
City of Irving
04.2017 - 08.2017
Customer Care Associate
Baskin Robbins
07.2014 - 10.2014
Associate of Arts -
Dallas College
High School Diploma -
Premier High School
B.S. in Computer And Information Technology - Computer And Information Technologies
South Texas College