Jaqueline Maldonado
Fort Worth,TX
Summary
Friendly, dependable, and bilingual with a genuine passion for helping others and creating positive experiences. With over 4 years of customer service experience in retail and hospitality, I developed skills like strong communication, safety awareness, teamwork, and problem solving skills. I am very welcomed to working in a fast paced environments, assisting people from diverse backgrounds, and handling challenging situations with patience and professionalism. Fluent in English and Spanish and BLS certified.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Fashion Associate
Walmart
Saginaw, Texas
11.2022 - 06.2026
- Assisted customers with product selection and styling advice.
- Managed fitting room operations and provided exceptional customer service.
- Handled customer inquiries and resolved issues effectively and professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Responded promptly to customer inquiries via phone or email.
- Ensured a positive customer experience through effective problem-solving skills.
- Trained new associates on store policies and customer engagement techniques.
Server
Mercado Juarez Cafe
Fort Worth, Texas
06.2021 - 11.2022
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service in a fast-paced restaurant environment.
- Created a positive atmosphere by warmly greeting guests and escorted them to their tables.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Handled cash transactions and managed point-of-sale systems effectively.
Education
High School Diploma -
Diamond Hill Jarvis
Fort Worth, TX06-2023
Skills
- Customer service excellence
- Client interaction
- Issue resolution
- Staff training
- Teamwork
- Professional demeanor
- Adaptability
- Food safety practices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Basic Life Support (BLS) Certification
Timeline
Fashion Associate
Walmart
11.2022 - 06.2026
Server
Mercado Juarez Cafe
06.2021 - 11.2022
High School Diploma -
Diamond Hill Jarvis