JAQUELINE MENDOZA
HR Representative
Orlando,USA
Summary
Dynamic HR Representative with a proven track record at Alight Solution, skilled in employee onboarding and benefits administration. Bilingual in Spanish and English, I excel in training coordination and conflict resolution, enhancing team performance and compliance. Committed to fostering a positive workplace culture while driving operational efficiency.
Overview
15
15
years of professional experience
Work History
HR Representative
Alight Solution
Orlando, USA
04.2019 - Current
- Administer employee insurance, pension, and savings plans, working with insurance brokers and plan carriers.
- Research employee benefits, and health and safety practices, and recommend changes or modifications to existing policies.
- Managed employee onboarding process and ensured compliance with company policies.
- Coordinated training sessions to enhance employee skills and knowledge.
- Administered benefits programs and addressed employee questions regarding options.
- Scheduled training events and informed participants of details.
- Assisted with benefits administration including open enrollment periods, health insurance changes, 401 contributions, and COBRA compliance.
Store Manager
Advance America Cash Advance
Orlando, USA
04.2011 - 03.2019
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
Personal Banker
Firstbank Corp
Orlando, USA
05.2010 - 04.2011
- Sell financial products, such as stocks, bonds, mutual funds, and insurance, if licensed to do so.
- Build and maintain client bases, keeping current client plans up to date, and recruiting new clients on an ongoing basis.
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment.
- Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan.
- Research and investigate available investment opportunities to determine whether they fit into financial plans.
- Educated clients on digital banking tools and account management features.
- Provided guidance on loan products and application processes to customers.
- Assisted clients with account openings and banking services inquiries.
- Processed transactions accurately and efficiently at the teller line.
- Facilitated customer service resolutions for various banking issues.
- Maintained compliance with federal regulations and bank policies in all operations.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Education
B.A - Arts Criminal Justice
Interamerican University
San Juan, Cupey05.2005
Skills
- Bilingual Spanish-English
- computer word
- Excel
- Training in Money Laundering
- Training in Fraud
- Training in compliance
- Training in legal regulations
- Training in OFAC
- Training coordination
- Customer service orientation
- Recruitment strategies
- Interviewing techniques
- Training and mentoring
- Manager coaching and training
- Training development
- Team collaboration
- Problem solving
- Time management
- Performance evaluation
- Conflict resolution
- Employee onboarding
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
HR Representative
Alight Solution
04.2019 - Current
Store Manager
Advance America Cash Advance
04.2011 - 03.2019
Personal Banker
Firstbank Corp
05.2010 - 04.2011
B.A - Arts Criminal Justice
Interamerican University
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