JAQUELINE MIRANDA
Chicago,IL
Summary
Bilingual Business Administration professional with experience in sales, customer service, team leadership, and daily business operations. Proven ability to build strong customer relationships, increase sales, resolve problems, and maintain efficient operations in fast-paced environments. Highly motivated and adaptable with strong communication, organizational, multitasking, and time-management skills. Dedicated to supporting team success, improving customer satisfaction, and contributing to business growth.
Overview
2027
2027
years of professional experience
Work History
Administrative Support
Mi Favorita Grocery
Cicero, Illinois
2025 - Current
- Supported administrative tasks by organizing and filing paperwork efficiently., record organization, and business tasks.
- Assisted in organizing sales data and documentation for better accessibility. and business expenses to support accurate financial tracking.
- Updated files and documentation to maintain organized business records.
Server
Boqueria Restaurant
Chicago, Illinois
05.2022 - 10.2024
- Provided attentive, professional service in a fast-paced restaurant environment while maintaining a positive guest experience.
- Took accurate food and beverage orders, operated POS systems, processed payments, and addressed customer requests to ensure efficient service.
- Recommended menu items and additional products aligned with guest preferences to enhance sales.
- Communicated effectively with guests and team members to ensure timely, accurate service and efficient operations.
- Addressed customer questions and concerns professionally, resolving issues to uphold customer satisfaction.
Lead Server
Paradise Sushi & Grill
Santa Rosa, CA
05.2021 - 03.2022
- Checked on guests, recommended additional menu items, and addressed customer complaints, enhancing customer satisfaction and driving sales.
- Supported daily front-of-house operations and maintained high standards of productivity, quality, and customer service.
- Created weekly schedules for servers and host staff, coordinating daily staffing needs to ensure optimal service levels.
- Prepared daily reports and completed cash deposits; operated POS terminals, split checks, and processed payments accurately.
Store Manager / Sales Representative
Boost Mobile
Santa Rosa, CA
06.2016 - 12.2018
- Scheduled, trained, and supervised 4-5 employees; managed payroll commissions and helped employees meet daily and weekly sales goals.
- Managed daily store operations while supporting customer service and sales performance.
- Answered customer questions and quickly resolved problems and complaints to maintain customer satisfaction.
- Addressed customer inquiries and swiftly resolved issues to ensure satisfaction.
- Received shipments, stocked and restocked inventory, and maintained organized store operations.
Shift Leader / Cashier
Carl's Jr.
Santa Rosa, CA
10.2014 - 05.2016
- Operated cash registers, provided accurate change, and completed register closing and deposit procedures.
- Supported shift operations, processed customer orders and payments, and provided friendly, efficient service.
- Trained new employees on customer service policies and service-level standards.
Education
Associate of Arts - Business Administration
Lewis University
Romeoville, IL05-2026
High School Diploma -
Montgomery High School
Santa Rosa, CA05-2015
Skills
- Administrative Support
- Business Administration
- Customer Service
- Sales & Retail Operations
- Cash management
- Inventory Management
- Scheduling
- Team Leadership
- Employee Training
- Problem-Solving
- Communication
- Microsoft Office
LANGUAGES
Spanish: Native/Bilingual | English: Fluent
Timeline
Server
Boqueria Restaurant
05.2022 - 10.2024
Lead Server
Paradise Sushi & Grill
05.2021 - 03.2022
Store Manager / Sales Representative
Boost Mobile
06.2016 - 12.2018
Shift Leader / Cashier
Carl's Jr.
10.2014 - 05.2016
Administrative Support
Mi Favorita Grocery
2025 - Current
Associate of Arts - Business Administration
Lewis University
High School Diploma -
Montgomery High School