Jaqueline Monge
Phoenix,AZ
Summary
Professional care expert with extensive experience in delivering exceptional patient support. Known for strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Skilled in patient assessment, care planning, and empathetic communication. Reliable team member with commitment to high standards and positive outcomes.
Overview
7
7
years of professional experience
Work History
Clinical Care Specialist (M.A)
NextCare Urgent Care
2122 N Scottsdale Rd
09.2022 - Current
- Assessing patients vitals
- Updating patients medical history
- Administering medications
- Blood draws
- Preforming drug screens
- Preforming DOT physicals
- Provide support and observe in sensitive medical examinations
- Splinting and putting on braces
- Preforming EKG's
- Preforming urinalysis
- Preforming ear lavage's
- Preforming audiogram testing
- Preforming vision testing
- Patient registrations
- Verifying insurances
- Collecting copay, deductible, co insurance
Medical Assistant Extern
Foothills Neurology
Phoenix, Arizona
03.2021 - 09.2022
- Escorted patients to examination rooms and prepared for physician exams.
- Charted all patient services in records with high accuracy.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Escorted patients to examination rooms and documented medical histories.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Performed routine dip stick, vision and hearing tests.
- Monitored patient stability by checking vital signs and weight.
- Entered patient services into records with high accuracy.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Sterilized medical instruments to streamline procedural use.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Manger
The Rush Fun Park
Phoenix, AZ
06.2020 - 03.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Sales Associate
Clothing Co
Phoenix, AZ
12.2018 - 11.2019
- Sold various products by explaining unique features and educating customers on proper application.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Certification - Medical Assisting
Brookline College
03-2021
High School Diploma -
Camelback High School
4612 N 28th St, Phoenix, AZ 8501605-2020
Skills
- Staff development
- Sales Techniques
- Echocardiogram administration
- CPR certified
- Vital signs monitoring
- Drawing blood
- Preforming drug screen testing
- Cleaning and dressing wounds
- Administering medications
- Bilingual
Additional Information
Preformed the flowing exams peak flow, spirometry, holter monitor, and I've also administered medication.
Education and Training
other
Timeline
Clinical Care Specialist (M.A)
NextCare Urgent Care
09.2022 - Current
Medical Assistant Extern
Foothills Neurology
03.2021 - 09.2022
Manger
The Rush Fun Park
06.2020 - 03.2021
Sales Associate
Clothing Co
12.2018 - 11.2019
Certification - Medical Assisting
Brookline College
High School Diploma -
Camelback High School