Jaqueline Morales
McAllen
Summary
Reliable and detail-oriented healthcare support professional with experience in insurance verification, patient records, front office support, and customer service. Comfortable working in fast-paced healthcare settings, handling confidential information, and helping patients with professionalism and care. Bilingual in English and Spanish, with strong communication, organization, and accuracy skills. Eager to learn pharmacy procedures and contribute to a strong team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Employee
DOCS Health
09.2021 - Current
- Organized bi-monthly military readiness events spanning two days each.
- Facilitated support for providers during high-traffic dental events to enhance service delivery.
- Validated soldier identities and ensured accurate entry of patient information into record systems.
- Maintain clean, stocked, and prepared work areas for patient care
- Handle confidential patient information carefully and follow HIPAA guidelines
- Provide friendly and professional support to patients in English and Spanish
Insurance Verifier
Doctors Hospital at Renaissance
01.2024 - 03.2026
- Verified insurance and patient documentation with a high level of accuracy
- Reviewed records for completeness, resolved discrepancies, and maintained detailed documentation
- Helped support smooth workflow by working closely with team members and meeting deadlines
- Demonstrated reliability, attention to detail, and strong organizational skills in a fast-paced setting
Medical Chart Retrieval Specialist (Contract)
Episource
03.2023 - 12.2023
- Retrieved and reviewed medical records for accuracy and completeness
- Performed quality checks and organized records for efficient processing
- Scanned, indexed, and maintained documentation while meeting productivity goals
- Worked carefully with confidential information in a deadline-driven environment
Dental Assistant / Front Office
Top Dental
04.2020 - 05.2021
- Assisted with front office tasks including scheduling appointments and verifying billing information. Supported customer service efforts by addressing inquiries and resolving issues. Facilitated check-out processes by processing charges for procedures.
- Maintained organized patient records and supported daily office workflow
- Facilitated professional patient interactions while managing administrative and clinical support responsibilities.
Education
Certificate of Completion - Dental Assisting Technology
Texas State Technical College
Harlingen, TXHigh School Diploma or GED - undefined
Penn Foster High School
Skills
- Customer service
- Patient support
- Insurance verification
- Data entry
- Documentation accuracy
- Medical records
- HIPAA compliance
- Inventory support
- Computer skills
- Teamwork
- Multitasking
- English and Spanish
- Customer assistance
- Cash management
Certification
Region One Substitute Certificate
Languages
English
Spanish
Timeline
Insurance Verifier
Doctors Hospital at Renaissance
01.2024 - 03.2026
Medical Chart Retrieval Specialist (Contract)
Episource
03.2023 - 12.2023
Employee
DOCS Health
09.2021 - Current
Dental Assistant / Front Office
Top Dental
04.2020 - 05.2021
High School Diploma or GED - undefined
Penn Foster High School
Certificate of Completion - Dental Assisting Technology
Texas State Technical College