Jaqueline Robles Jenkins
Boston,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Patient Services Coordinator
Mass General Hospital
Waltham, Massachusetts
10.2024 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system (EPIC).
- Registered new patients in accordance with HIPAA guidelines.
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Answered telephone calls to schedule appointments and answer patient questions.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Unit Secretary
Spaulding Rehabilitation Hospital
Cambridge , Massachusetts
10.2022 - 12.2023
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support, including filing, faxing, photocopying, and data entry of patient information into electronic health record systems (EPIC).
- Managed the front desk area ensuring neatness at all times.
- Distributed incoming mail throughout the hospital in a timely manner.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Maintained a clean and organized front desk and reception area.
Retail Sales Associate
Loft Outlet
Boston, Massachusetts
07.2022 - 10.2024
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, and vacuuming.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Edward M. Kennedy Academy For Health Careers
10 Fenwood Road (Farragut Building, Off Longwood A06-2004
Skills
- Windows 95, 98, and XP
- Microsoft Office 2000
- Excel
- Word
- Access
- PowerPoint
Languages
English
Professional
Spanish
Professional
Accomplishments
- John Means Spencer Caregiver Awards Ceremony
References
References available upon request.
Timeline
Patient Services Coordinator
Mass General Hospital
10.2024 - Current
Unit Secretary
Spaulding Rehabilitation Hospital
10.2022 - 12.2023
Retail Sales Associate
Loft Outlet
07.2022 - 10.2024
High School Diploma -
Edward M. Kennedy Academy For Health Careers
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