Jaqueline Torres
Houston,TX
Summary
Dynamic Store Manager with proven expertise at Cash America, excelling in customer relations and problem-solving. Successfully trained and mentored staff, enhancing team performance and operational efficiency. Skilled in inventory management and maintaining a safe, organized environment, fostering positive customer experiences and loyalty.
Overview
4
4
years of professional experience
Work History
Store Manager
Cash America
2506 W. Mt Rd 77038
03.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
MacArthur Highschool
05.2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Cash America
03.2021 - Current
High School Diploma -
MacArthur Highschool