Jaquell Bilbry-Scruggs
Fayetteville,NC
Summary
Detail-oriented event supervisor with a proven track record in managing successful events and enhancing attendee satisfaction through effective conflict resolution and multitasking. Detail-oriented professional with a strong background in event management and customer service. Proven ability to enhance attendee satisfaction through effective coordination and conflict resolution.
Overview
10
10
years of professional experience
Work History
Supervisor
Segra Stadium
Fayetteville, NC
04.2019 - Current
- Led staff supervision during games and events to maintain operational efficiency
- Coordinated event setup to ensure proper arrangements for seamless transitions during games and events
- Resolved customer questions and concerns during events to enhance attendee satisfaction
- Managed inventory of supplies and equipment for events at the stadium.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Placed and received truck deliveries
Cashier
Sols Arcade & Taproom
Fayetteville , NC
08.2025 - 06.2026
- Managed cash register, ensuring accurate cash flow and efficient transactions.
- Delivered excellent customer service, addressing customer inquiries and resolving concerns.
- Collaborated with team members to uphold cleanliness and organization of workspace.
- Supported promotional events by engaging customers and point of contacts while promoting their products/service
Restaurant Team Member
Bojangles' Restaurants
Fayetteville, NC
09.2021 - 04.2025
- Delivered exceptional service to over [specific number] daily customers, enhancing customer satisfaction.
- Prepared food items following standardized recipes and safety guidelines.
- Ensured cleanliness and organization of dining and kitchen areas to uphold health and safety standards.
- Operated kitchen equipment safely to ensure efficient food preparation.
- Communicated clearly with kitchen staff regarding order specifics.
- Facilitated training for new staff on procedures, improving onboarding experience.
Cashier
Charlotte Knights
Charlotte, NC
03.2017 - 07.2017
- Maintained accurate cash register and balanced cash drawers daily.
- Handled food and beverage orders while ensuring quality service standards.
- Collaborated with front-end staff to enhance customer service experience.
- Supported management in daily operations to ensure smooth workflow.
- Executed daily recovery tasks, maintaining cleanliness and organization to maximize operational efficiency.
Education
High School Diploma -
E.E.Smith High School
Fayetteville06-2016
Some College (No Degree) - Marketing
Johnson & Wales University
Charlotte, NCSkills
- Event management
- Project planning
- Event strategy
- Event analysis
- Inventory management
- Cash handling
- Customer service
- Staff supervision
- Conflict resolution
- Attention to detail
- Multitasking
- Software proficiency
- Critical thinking
- Relationship building
Timeline
Cashier
Sols Arcade & Taproom
08.2025 - 06.2026
Restaurant Team Member
Bojangles' Restaurants
09.2021 - 04.2025
Supervisor
Segra Stadium
04.2019 - Current
Cashier
Charlotte Knights
03.2017 - 07.2017
High School Diploma -
E.E.Smith High School
Some College (No Degree) - Marketing
Johnson & Wales University