Jaquelyn Badilla

• Provided individual counseling to students using trauma-informed, child centered play therapy interventions to address anxiety, emotional regulation, and behavioral concerns.
• Facilitated small group counseling focused on social-emotional skill building, coping strategies, and peer engagement using play-based and cognitive-behavioral approaches.
• Collaborated with school officials and multidisciplinary teams, including COST, to support student planning, care coordination, and school-based interventions.
• Conducted family intakes, case management, and clinical documentation, providing services in Spanish to support family engagement and access to care.

Bilingual Crisis Line Shift Supervisor , 12/2025 - Current
Bilingual Crisis Line Counselor , 06/2025 – 12/2025
Crisis Support Services of Alameda County – Oakland, CA

• Deliver real-time consultation, coaching, and on-shift support to staff, volunteers, and interns during 988 and after-hours county crisis calls, through live call monitoring and documentation review.
• Conduct suicide and self-harm risk assessments and support safety planning for high-risk callers.
• Coordinate mandated reporting and emergency interventions involving CPS, APS, and law enforcement when clinically indicated.
• Document all contacts accurately in Apricot in compliance with agency standards.

• Assessed patient needs and collaborated with at-risk patients and families to ensure access to culturally appropriate psychosocial services through advocacy, education, and emotional support.
• Facilitated care coordination and warm hand-offs between primary care and behavioral health providers, improving patient outcomes and ensuring seamless service delivery.
• Utilized EPIC Electronic Health Record (EHR) system for thorough documentation of patient assessments, care plans, and progress notes to ensure continuity of care and compliance with healthcare standards.
• Conducted outreach, follow-up, and patient engagement to connect individuals with necessary community resources and support services, enhancing their well-being.

• Provided discharge planning for residents including collaboration with Aging and Adult Services and Behavior Health and Recovery Services for community case management needs and housing assistance.
• Conducted detailed psychosocial assessments to evaluate patients' needs, strengths, and challenges, informing personalized care plans and interventions.
• Assisted patients and families with accessing essential resources by making referrals to housing, food, and medical agencies, addressing social determinants of health.
• Maintained accurate and timely documentation of patient interactions, assessments, and care plans, ensuring compliance with hospital policies and regulations.