Jaquelyn Martinez
Conroe
Summary
Dynamic professional with a proven track record at Taco Bell, recognized for delivering exceptional customer service and achieving a 100% satisfaction rate. Skilled in inventory management and team building, I excel in creating organized, efficient environments while fostering positive relationships. Bilingual and committed to enhancing customer experiences through effective communication.
Overview
4
4
years of professional experience
Work History
Counselor
City of Conroe
Conroe
08.2024 - Current
- Coordinated weekly schedules for all children to optimize activity participation.
- Enforced classroom rules to foster respect and kindness among students.
- Supervised daily activities, ensuring fairness for all students and counselors.
- Reported incidents transparently to maintain safety and compliance.
- Submitted performance reports on counselors, adhering to management requests.
- Achieved CPR certification to enhance emergency preparedness.
Curbside
H-E-B
Willis
09.2022 - 02.2023
- Excellent customer service is achieved by always keeping the conversation going.
- Provided a well-stocked and well-maintained department, while providing superior customer service.
- Made sure everything was labeled correctly, and made sure everything was in its correct location, so every customer can receive the correct order.
- Ensure the proper use of the scanner so that customers and management are up to date and informed.
- Inspected all products and produced to ensure quality and expiration dates all met proper and correct standards.
Team Trainer
Taco Bell
Conroe
03.2021 - 06.2022
- Informed the manager about any accidents, injuries, or unsafe working conditions.
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
- Showed employees how to use new products, procedures, and techniques.
- Provided excellent service by creating a warm and welcoming environment.
- Consistently received a 100% rate of customer satisfaction.
- Recognized for outstanding customer service.
- Recognized for always being respectful and kind to customers.
- Consistently rated 'excellent' in customer surveys regarding server friendliness, promptness and attentiveness.
- SafeServ Certified: Food Handler
- Salesforce
Education
High School -
Conroe High School
Conroe, TX01.2023
Skills
- Great customer service
- Inventory management
- Organization
- Speedy and efficient
- Team building
- Packing orders
- Active listing
- Bilingual
Accomplishments
- SafeServ Certified: Food Handler
- Salesforce
Timeline
Counselor
City of Conroe
08.2024 - Current
Curbside
H-E-B
09.2022 - 02.2023
Team Trainer
Taco Bell
03.2021 - 06.2022
High School -
Conroe High School