Jaquetta Mickles
Tulsa,OK
Summary
Compassionate healthcare social worker with background in providing support and guidance to patients navigating complex health systems. Skilled in developing personalized care plans, coordinating with multidisciplinary teams, and advocating for patient needs. Proven ability to improve patient outcomes through effective communication, resource coordination, and emotional support. Demonstrated impact in enhancing patient satisfaction and facilitating community resources access.
Overview
11
11
years of professional experience
Work History
Palliative Care and Hospice Case Manager
Utica Park Clinic
Tulsa, Oklahoma
02.2025 - Current
- Provided education and support to family members of hospice patients regarding end-of-life care.
- Participated in interdisciplinary team meetings to discuss patient progress, plan of care changes, or discharge planning.
- Facilitated communication between healthcare providers and family members.
Case Manager
OSU Medical Center
Tulsa, Oklahoma
03.2024 - 02.2025
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Healthy Steps Specialist
Parent Child Center of Tulsa
Tulsa, Oklahoma
03.2021 - 03.2024
- Helped coordinate events focused on child development and parenting skills.
- Assisted in planning and organizing community outreach programs for families.
- Engaged with families to provide information on available resources and services.
Trauma Specialist
Muscogee Creek Nation Behavioral Health
Okmulgee, Oklahoma
05.2019 - 03.2021
- Provided individual therapy sessions to clients with diverse mental health needs.
- Conducted crisis interventions to ensure client safety and immediate support.
- Counseled patients on stress management techniques such as relaxation exercises, mindfulness meditation, and cognitive-behavioral therapy.
Behavioral Health Specialist
Family and Children's Services
Tulsa, Oklahoma
05.2014 - 05.2019
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Conducted assessments to identify client needs and develop treatment plans.
- Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.
Education
Master of Arts - Social Work
University of Oklahoma
Tulsa, OK05-2014
Skills
- Care planning
- Crisis intervention
- Patient advocacy
- Community resources
- Interdisciplinary collaboration
- Resource coordination
- Problem solving
- Time management
- Organizational skills
- Case management
Timeline
Palliative Care and Hospice Case Manager
Utica Park Clinic
02.2025 - Current
Case Manager
OSU Medical Center
03.2024 - 02.2025
Healthy Steps Specialist
Parent Child Center of Tulsa
03.2021 - 03.2024
Trauma Specialist
Muscogee Creek Nation Behavioral Health
05.2019 - 03.2021
Behavioral Health Specialist
Family and Children's Services
05.2014 - 05.2019
Master of Arts - Social Work
University of Oklahoma
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