Jaquette Rumph
LR,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE(Remote)
ARISE VIRTUAL SOLUTIONS/JAYE'S WAY LLC
06.2021 - Current
- Interact with customers, addressing inquiries, providing information, and resolving issues related to multiple companies' products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Successfully demonstrate empathy, adaptability, and the ability to multitask in a dynamic environment.
LICENSED HEALTH INSURANCE SALES AGENT/Remote
TTEC
02.2020 - 06.2021
- Maintained up-to-date knowledge of health care reform laws and regulations.
- Established relationships with key stakeholders within organizations to increase sales volume.
- Exceeded company sales goals for new policies.
RESIDENT ASSISTANT(RA)
WOODLAND HEIGHTS
02.2018 - 02.2020
- Provided comprehensive support to residents with daily activities and personal needs.
- Monitored and recorded residents' vital signs, ensuring accurate and timely information was provided to healthcare professionals for ongoing care.
- Gathered customer feedback through surveys and used the data to improve customer service.
LEAD TEACHER
CHRIST LUTHERAN PRESCHOOL
08.2015 - 02.2018
- Effectively prepared and managed classroom and outdoor materials, ensuring readiness for diverse learning activities.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Developed and implemented strategies to improve student learning outcomes.
Education
CLINICAL MEDICAL ASSTIANT -
UNIVERSITY OF ARKANSAS
08.2024
COSMETOLOGY SCHOOL -
PULASKI TECHNICAL COLLEGE
08.2021
HIGH SCHOOL DIPLOMA -
SYLVAN HILLS HIGH
05.2014
Skills
- Multitask
- Compassionate
- First call resolution
- Call center representative
- Patient care
- Customer Service
- Policy management expertise
Timeline
CUSTOMER SERVICE REPRESENTATIVE(Remote)
ARISE VIRTUAL SOLUTIONS/JAYE'S WAY LLC
06.2021 - Current
LICENSED HEALTH INSURANCE SALES AGENT/Remote
TTEC
02.2020 - 06.2021
RESIDENT ASSISTANT(RA)
WOODLAND HEIGHTS
02.2018 - 02.2020
LEAD TEACHER
CHRIST LUTHERAN PRESCHOOL
08.2015 - 02.2018
CLINICAL MEDICAL ASSTIANT -
UNIVERSITY OF ARKANSAS
COSMETOLOGY SCHOOL -
PULASKI TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
SYLVAN HILLS HIGH
Similar Profiles
Stephanie RodriguezStephanie Rodriguez
Home Depot Customer Service at Arise Virtual Solutions Inc.Home Depot Customer Service at Arise Virtual Solutions Inc.
Brett NewboldBrett Newbold
Senior Customer Success Manager at Arise Virtual SolutionsSenior Customer Success Manager at Arise Virtual Solutions
Tammy MajorTammy Major
Customer Service Representative at Arise Virtual Solutions Inc.Customer Service Representative at Arise Virtual Solutions Inc.