Jaquilla Reid
Wilson,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Remote Claims Adjuster
OnBrand24
02.2022 - 03.2025
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Remote Chat Support Representative
MCI
02.2020 - 01.2022
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Remote Insurance Verification Specialist
Alorica
08.2017 - 01.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Education
High School Diploma -
Fike High School
Wilson NC06.2017
Skills
- Needs Analysis
- Technical Troubleshooting
- Customer Support
- Customer Relations
- Insurance Verification
- Medical Terminology Knowledge
- Basic Medical Terminology
- Incident Reporting
- Investigative abilities
- Security Equipment Operation
- Dispatch
- Investigation documentation
Timeline
Remote Claims Adjuster
OnBrand24
02.2022 - 03.2025
Remote Chat Support Representative
MCI
02.2020 - 01.2022
Remote Insurance Verification Specialist
Alorica
08.2017 - 01.2020
High School Diploma -
Fike High School