Summary
Overview
Work History
Education
Skills
Timeline
Generic

JaQuisha Jenkins

Tuscaloosa,AL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Technical Support Agent

Conduent
04.2022 - 06.2025
  • Walked individuals through basic troubleshooting tasks.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.

Customer Service Representative

Williams Sonoma Inc.
09.2020 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Sales Associate

Target
05.2016 - 07.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Sumter Central High School
York, AL
05-2016

Skills

  • Software installation
  • Hardware diagnostics
  • Remote support
  • Call recordkeeping
  • Service support
  • Technical support
  • Active listening
  • Product knowledge
  • Customer service

Timeline

Technical Support Agent

Conduent
04.2022 - 06.2025

Customer Service Representative

Williams Sonoma Inc.
09.2020 - 06.2022

Sales Associate

Target
05.2016 - 07.2020

High School Diploma -

Sumter Central High School

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