JAQUITA ROBINSON
Ft. Pierce
Summary
Dedicated Customer Support Professional with over 20 years of experience in delivering exceptional customer service and leading support teams. Proficient in using industry-leading tools including Salesforce, Zendesk, Freshdesk, and various CRM platforms to streamline workflows and ensure excellent customer experiences. Recognized for problem-solving, building strong client relationships, and driving team performance to exceed service expectations.
Overview
14
14
years of professional experience
Work History
CUSTOMER SUPPORT TEAM LEAD
Bos Crabs Spot
07.2015 - Current
- Respond to customer inquiries via phone, email, and chat, delivering timely and accurate assistance.
- Troubleshoot software issues, escalating complex problems to senior team members or IT when needed.
- Mentor, train, and supervise team members to maintain high-quality service standards.
- Assist in the creation and maintenance of support documentation, including how-to guides and FAQs.
- Implemented strategies that improved customer satisfaction scores and reduced response times.
ADMINISTRATIVE ASSISTANT
World Of Faith Christian Academy
08.2018 - 03.2020
- Streamlined administrative processes and improved office efficiency.
- Maintained confidential records, facilitated communication between departments, and supported leadership.
SUBSTITUTE TEACHER
St. Lucie County School Board
08.2012 - 07.2015
- Maintained positive learning environments and supported students' academic progress.
- Collaborated with teachers to develop individualized educational plans for students.
Education
Certificate - Business Administration
Indian River State College
Ft. Pierce, FL12.2012
Skills
- Customer Support Leadership
- Complaint Resolution
- Salesforce, Zendesk, Freshdesk, CRM Platforms
- Service Standard Compliance
- Order Fulfillment
- Call Management & Data Entry
Timeline
ADMINISTRATIVE ASSISTANT
World Of Faith Christian Academy
08.2018 - 03.2020
CUSTOMER SUPPORT TEAM LEAD
Bos Crabs Spot
07.2015 - Current
SUBSTITUTE TEACHER
St. Lucie County School Board
08.2012 - 07.2015
Certificate - Business Administration
Indian River State College