Jaqulene M. Rowland
Vancouver,WA
Overview
10
10
years of professional experience
Work History
Executive Director
PORTLAND VA RESEARCH FOUNDATION, INC.
Portland, OR
03.2023 - Current
- Supervise team of six foundation administrative staff while supporting 90 Principal Investigators and combined 103+ staff.
- Lead, motivate, and mentor staff and board.
- Orchestrate adaptation of policies and procedures that maintain organizational culture and reduce audit findings, eliminating 100% of significant audit findings during first 12 months as Executive Director.
- Balance staff and organizational needs in all practices.
- Ensure appropriate systems, physical space, and technology to operate efficiently and effectively.
- Manage organization with $10M+ annual revenue; administer payroll and employee benefit program.
- Increased DOD Prime awards by 50%; elevated funding submissions by 100% through appropriate staffing of skilled professionals.
- Standardized transparent service and increased Principal Investigators serviced by 25%.
- Create annual administrative budget and financial documents.
- Supply data and justifications for Board of Directors in budgetary reviews.
- Act as HR Manager, Payroll Technician, and Accounts Receivable.
- Adhere to Board, VA Department, and NPC policies.
- Navigate Single Audit as required by Uniform Guidance for nonprofits with $750K+ in expenditures from federal grants.
- Initiate cost savings measures, including establishment of carrier connections between payroll system and benefit administrators; analyze information systems to ensure software utilization in manner that leads to reduced errors and increased staff productivity.
- Facilitate transition from paper-based staff evaluations to cloud based informatic to standardize evaluation processes and metrics throughout organization, bolstering compliance with annual/quarterly evaluations and feedback produced by supervisory staff.
- Ally with VA Portland Healthcare Systems CFO, Fiscal, and Research and Development Services to design policies and procedures that enable organizations to navigate audit environment and confidentiality, ensuring compliance and rapid research pace.
Practice Administrator
ADVENTIST HEALTH PORTLAND, Hospitalist Group
Portland, OR
11.2022 - 07.2023
- Led physician correspondence both electronically and in physical modalities.
- Headed recruitment, onboarding, and orientation for staff and locum physician.
- Refreshed call rooms, ensuring physician staff had beverages, copy paper, and prescription paper.
- Exhibited high-level emotional intelligence during interactions with facility leadership, physicians, co-workers, community stakeholders, and patients.
- Drafted and submitted requests to increase locum FTE; extended contract durations.
- Managed calls from community mortuaries and local government offices seeking Death Certificate signatures and/or corrections.
Supervisory Administrative Officer, Organizational Development Service, GS 11 Step 2
U.S. DEPARTMENT OF VETERANS AFFAIRS
Portland, OR
07.2021 - 08.2022
- Steered fiscal and administrative aspects of Graduate Medical Education and Scholarship programs.
- Directed staff team of 6 with focus on continuous improvement and collaborative environment, positioning principles of High Reliability Organizations.
- Mentored and directed 800+ Health Professions Trainees in the Graduate Medical Education program, guiding trainees through extended 4-month onboarding process involving fingerprinting, background check, credentialing, badging, and beginning to deliver care to Veterans at VA Portland Health Care System.
- Forged multi-organizational process improvement to decrease delays to VAPORHCS university affiliate, reducing time for payment issuance from 120+ days to within 30 days, by reducing process barriers and increasing communication between stakeholders.
- Partnered with Scholarship Program Coordinator to streamline scholarship administrative processes, increase fiduciary transparency, and create Standards of Work (SOWs); focused on succession planning and understanding of expected SOWs.
- Guided service’s $20M annual budget with $1.2M monthly expense to university affiliate.
- Liaised with Office of Academic Affiliation staff to improve data collection and organization for accurate data on national annual reports, enabling increased FTE.
- Served as point of contact for all Human Resource actions, including all required for incoming nurse residents, ensuring accurate and fully executed HR stipends.
- Safeguarded access to VA systems; troubleshot challenges experienced in onboarding process.
- Catalyzed transition to new national OAA approved Health Professions Trainee tracking system that emphasized dollars vs. FTE.
- Secured buy-ins from 30 internal and external stakeholders, leveraging diminishing involvement and behavior modeling to effect change—leading to commitment to pivot and adjust to market trends.
- Joined with CFO and fiscal department to ensure accurate financial reports and fiscal information.
- Allied with fiscal staff to improve existing fiscal procedures, increasing transparency and accuracy, and maximizing funding via improved processes, by enacting shared Teams channels and monthly scheduled meetings, and partnering with stakeholders to understand process flows, bottlenecks, and stoppages—and methods to minimize or remove these.
Clinical Administrative Specialist, Department of Hospital & Specialty Medicine, GS 9 Step 2
U.S. DEPARTMENT OF VETERANS AFFAIRS
Portland, OR
05.2020 - 07.2021
- Served as Primary Point of Contact for OHSU providers of care under Without Compensation (WOC) agreements.
- Liaised between VA, OHSU School of Medicine, and incoming fellows and residents for 2020-21 academic onboarding and access to VA systems.
- Onboarded and supplied administrative training to 200 Hospitalists during the onboarding process.
- Assumed management of department WOC renewals, totaling 45.
- Eliminated expired WOC appointments within department through effective implementation and management of Excel document.
- Ensured timely completion of annual competencies for 250+ providers within DHSM.
- Aided Fellowship and Resident Coordinator roles during vacancies.
- Fostered cooperative team culture.
- Played role in timely completion and submission of bills and provider Pay for Performance forms.
- Employed Excel to create and apply formulas that boosted efficiency, allowing division to meet hard deadlines.
- Interpreted governmental and medical center policy as applicable to new and renewal Intergovernmental Personnel Agreements (IPA) and Memorandums of Understanding (MOU), accurately forecasting salary and benefit expenses to be recouped from non- VA entities for time spent on assignment.
- Collaborated with 20 VA departments and non-VA entities for timely execution of IPAs and MOUs.
- Tracked and maintained HR documentation for part-time providers.
- Conjoined with division leadership to create and implement processes to enable tracking.
- Independently created essential workflow to further communication about work process.
- Facilitated HR personnel actions for smooth recruitment and onboarding processes.
- Served as Controlled Substance Inspector (CSI) for quarterly inspections of inpatient pharmacy and reported findings back to facility Controlled Substance Coordinator.
- As division primary purchase card holder, verified running balance of FCP prior to purchase; applied federal purchasing regulations, maintained source documents, and reconciled purchases and accounts on time.
- Coordinated with Quality, Safety & Value (QSV) to pinpoint, report, and formulate strategies to improve documentation compliance of quality measures monitored via monthly External Peer Review Program (EPRP) data pulls.
- Strategized with FMS, IT, and Interior Design to organize and ensure smooth coordination of all Division MOVES and remodels.
Clinical Applications Coordinator, VISN 20 Prosthetics, GS 9 Step 1
U.S. DEPARTMENT OF VETERANS AFFAIRS
Vancouver, WA
12.2019 - 05.2020
- Liaised between OI&T and vendors for technology planning.
- Organized, compiled, and analyzed data for use by management.
- Accurately maintained prosthetics consults, leading to up-to-date product offerings.
- Leveraged template builder within CPRS to format clinician consults.
- Coordinated with Service Chiefs and staff in all 8 VISN prosthetics locations.
- Scheduled government travel via Concur.
- Analyzed performance standards and reported results and findings to leadership.
- Updated backend ordering system and product data utilized to order products and devices for Veterans.
- Ensured proper functioning of the ordering platform for providers and staff, requiring updating 400+ products that regularly changed, adding new products, and preparing for implementation of Cerner, the VA’s contracted electronic health record system.
Lead Medical Support Assistant, Vancouver Division Primary Care Clinic, GS 07 Step 2
U.S. DEPARTMENT OF VETERANS AFFAIRS
Vancouver, WA
10.2018 - 12.2019
- High-level IT and administrative support to 60 multi-disciplinary team members.
- Co-developed standard policies and procedures for exemplary customer service to internal and external stakeholders in facilitation of VHA mission.
- Played key part in planning clinic/program expansion by forecasting support staff needed for additional providers.
- Ascertained needed adjustments to allow for increased patient flow and space demands while maintaining strong practices within other facilities and private sector.
- Trained staff to ensure awareness of expectations and department and facility-wide policy changes.
- Empowered PACT team to deliver exceptional healthcare experience to panel of 600 patients.
- Monitored department productivity via a myriad of VSSC reports.
- As scheduling and administrative subject matter expert, trained employees in correct usage of VSE, TMP, Vista, and CPRS.
- Displayed superior judgement and understanding of HR personnel regulations and laws regarding administrative candidates.
- Cooperated with underperforming stakeholders to build performance action plans for resolution of identified performance deficiencies and enaction of measurable goals for improvement; monitored results and relayed progress to leadership.
- Incorporated High Reliability Organization (HRO) principles to streamline onboarding process, slashing tech access delays for new hires.
- Spearheaded implementation of telehealth scheduling and treatment at BETA location; facilitated telehealth providers in Idaho seeing patients in Vancouver, WA.
- Solely owned training of local staff to schedule after personally completing training and accepting SME role, leading to expansion of telehealth care available widely to Veterans today.
- Managed multiple projects concurrently to improve processes, resolve problems in department, and streamline and standardize processes by diagnosing issues, formulating solutions, and presenting potential courses of action.
Advanced Medical Support Assistant, Substance Abuse Treatment Program (SATP)
U.S. DEPARTMENT OF VETERANS AFFAIRS
Vancouver, WA
05.2018 - 10.2018
- Communicated program goals with tract to 6 administrative staff supporting 30 doctors and social workers caring for Veterans undergoing substance abuse treatment.
- Reduced open encounters by 75%; cut the average time to close encounters by 50%.
- Positioned clinic management knowledge to catalyze team collaboration and resolve issues within complex systems environment.
- Capitalized on advanced knowledge of medical terminology in daily processes due to technical nature of language utilized by clinicians.
Advanced Medical Support Assistant, Specialty Medicine/Specialty Call Center
U.S. DEPARTMENT OF VETERANS AFFAIRS
Vancouver, WA
09.2017 - 05.2018
- Set priorities and organized work to meet deadlines, ensuring compliance with established policies, processes, and regulations.
- Harnessed advanced knowledge of policies and procedures of operational activities for patient flow/care and revenue process.
- Trained and directed new recruits.
- Led scheduling and patient communication for 2K Portland VHA specialty medicine clinics.
Medical Support Assistant – Primary Care/PACT Call Center GS 05 Step 1
U.S. DEPARTMENT OF VETERANS AFFAIRS
Vancouver, WA
10.2016 - 09.2017
- Processed phone calls from Veterans, family, and medical personnel via electronic phone management software program efficiently.
- Scheduled primary care for ~175 Veterans daily via Veterans Health Administration (VHA) scheduling program.
- Navigated EMR, scheduling, email, and phone system programs to offer customer service and clinical support to Portland, Roseburg, and White City VA health systems.
- Evaluated critical data for staff and conducted first call resolution of Veteran needs.
- Processed refill requests for pharmaceutical products; directed new prescription requests.
- Composed departmental meeting minutes for distribution.
- Formulated departmentwide templates and departmental Lean process improvements.
Timeline
Executive Director
PORTLAND VA RESEARCH FOUNDATION, INC.
03.2023 - Current
Practice Administrator
ADVENTIST HEALTH PORTLAND, Hospitalist Group
11.2022 - 07.2023
Supervisory Administrative Officer, Organizational Development Service, GS 11 Step 2
U.S. DEPARTMENT OF VETERANS AFFAIRS
07.2021 - 08.2022
Clinical Administrative Specialist, Department of Hospital & Specialty Medicine, GS 9 Step 2
U.S. DEPARTMENT OF VETERANS AFFAIRS
05.2020 - 07.2021
Clinical Applications Coordinator, VISN 20 Prosthetics, GS 9 Step 1
U.S. DEPARTMENT OF VETERANS AFFAIRS
12.2019 - 05.2020
Lead Medical Support Assistant, Vancouver Division Primary Care Clinic, GS 07 Step 2
U.S. DEPARTMENT OF VETERANS AFFAIRS
10.2018 - 12.2019
Advanced Medical Support Assistant, Substance Abuse Treatment Program (SATP)
U.S. DEPARTMENT OF VETERANS AFFAIRS
05.2018 - 10.2018
Advanced Medical Support Assistant, Specialty Medicine/Specialty Call Center
U.S. DEPARTMENT OF VETERANS AFFAIRS
09.2017 - 05.2018
Medical Support Assistant – Primary Care/PACT Call Center GS 05 Step 1
U.S. DEPARTMENT OF VETERANS AFFAIRS
10.2016 - 09.2017