Jaquon Miller
Vice President, Operations & Digital Strategy
Orlando,FL
Summary
Operations Vice President with 10+ years in financial services, blending deep operational leadership with hands-on involvement in platform change, testing, governance, and low/no-code delivery to drive efficiency and client outcomes.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Vice President, Operations | Transformation Lead
BNY
11.2022 - Current
- Owned the LOB’s low/no-code product portfolio end-to-end—from vision and value hypotheses through delivery—shipping 20+ production solutions and delivering ~3.5 FTE annualized efficiency impact.
- Designed and launched the LOB’s Ops4Ops governance program, standardizing guardrails and delivery to cap time-to-market at ≤4 weeks.
- Transformed idea intake into a formal discovery pipeline embedded in the backlog, enabling objective, value-based decision-making.
- Prioritized the roadmap using RICE and scoped releases with MoSCoW, reallocating capacity to highest-ROI initiatives.
- Implemented early telemetry and feedback loops to validate adoption, reliability, and efficiency gains post-release and continuously refine the backlog.
- Drove adoption of an enterprise low/no-code enablement program, training 40+ staff and embedding product, governance, and delivery standards into day-to-day work.
- Standardized a core client-facing reporting workflow, reducing cycle time and improving delivery reliability aligned to client expectations and SLAs.
Vice President, AIS, Client Fund Processing
BNY
09.2020 - 11.2022
- Led operations for $25B+ AUC and ~700 monthly transactions across 30+ clients
- Improved SLA adherence and client satisfaction through workflow optimization and risk controls
- Led business-side feature and regression testing for platform enhancements, validating data integrity, calculations, and workflows to prevent client-impacting defects.
Earlier Roles: Lead & Intermediate Representative
BNY
07.2016 - 09.2020
Education
High School Diploma - Business Management
St. Georges Technical High School
Middletown, DE 08.2007 - 06.2011
Bachelor Of Science - User Experience Design
Western Governors University
Salt Lake City, UTSkills
- Product Ownership & Value Delivery
- Client Experience & Service Delivery Optimization
- Agile & Scrum Practices (PSPO I, PSM I)
- Low/No-Code Automation
- Behavior Driven Development (BDD)
- Data Analytics, SQL & ETL Concepts
- Release Planning & Iterative Delivery
- Backlog Management & Prioritization (RICE, MoSCoW)
- Jira & Confluence
Certifications
- Product Owner (PSPO I)
- Scrum Master (PSM I)
- Alteryx Designer Core
Timeline
Vice President, Operations | Transformation Lead
BNY
11.2022 - Current
Vice President, AIS, Client Fund Processing
BNY
09.2020 - 11.2022
Earlier Roles: Lead & Intermediate Representative
BNY
07.2016 - 09.2020
High School Diploma - Business Management
St. Georges Technical High School
08.2007 - 06.2011
Bachelor Of Science - User Experience Design
Western Governors University