JA'QWANN HENRY
Columbia,SC
Summary
Dedicated Medical Assistant with 10 years of experience in clinical and administrative functions. Expertise in patient care, medical record management, and office support tasks. Proven ability to prioritize workloads and collaborate effectively within healthcare teams. Adaptable and detail-oriented professional ready to contribute to a fast-paced, deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
South Carolina ENT Allergy
08.2024 - Current
- Streamlined office operations by managing inventory and organizing storage efficiently.
- Reduced claims processing times by swiftly verifying coverage and obtaining pre-authorizations.
- Developed clinic policies ensuring compliance with industry standards and regulations.
- Administered first aid under physician supervision during emergencies until further assistance arrived.
- Educated patients on self-management techniques for chronic conditions, empowering their health.
- Administered prescribed medications and injections, adhering to strict patient safety protocols.
- Recorded vital signs accurately, enhancing patient care and maintaining updated records.
- Improved clinical workflow by implementing an electronic health records system.
Medical Assistant
Lexington Medical Center- Occupational Health
03.2022 - 08.2024
- Audiogram
- Spirometry for PFT
- EKG
- Gives Medications, injections, PPD, & bloodwork
- Assist with Lacerations & physical exams
- Splints (Orth glass, splints, arm sling, knee brace, ace wraps, & etc.)
- Assist & teach patients use of crutches, canes, & walkers
Certified Medical Assistant
Family Practice
01.2016 - 02.2022
- Prepared patients for visit with Provider by obtaining Vital Signs and Chief Complaint
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Sanitized, restocked, and organized exam rooms and medical equipment
- Knowledge and adherence to HIPAA policies and guidelines
- In-office lab testing, patient scheduling, patient education, patient medication reconciliation, ordering, scheduling, & referrals
- Maintain all logs (refrigerator temperatures, emergency medications, expired medications, oxygen, & etc.)
- Floated to several offices within ECCHC (Pediatrics, OBGYN, Internal Medicine, Family Practice, Walk-In Clinic, Homeless Clinic, Behavior Health, & etc.)
Call Center Representative
Teleperformance USA
01.2012 - 12.2015
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Collaborated with team members to streamline call handling processes, improving response times.
- Trained new staff on operational procedures and customer service best practices.
- Analyzed call data to identify trends and recommend improvements for service delivery.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
High School Diploma -
Fairfield Central High School
Winnsboro, SC06.2012
Medical Assisting
Centura College
Columbia, SC01.2015
Skills
- CPR/First Aid Certified/BSL
- EMR /EHR/ AthenaNet
- Phlebotomy
- Infection control and aseptic procedures
- Utilized proper Medical Terminology
- Drug screens/UA/HCG
- Certified Breathalyzer Tester
- HIPAA compliance
- Patient scheduling
- Immunization administration
- Phlebotomy techniques
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Sterilization techniques
Certification
- RMA - Registered Medical Assistant
- OSHA Training
- HIV testing training
- Spirometry Training
- Drug screening/Hair drug screening training
Languages
English
Timeline
Medical Assistant
South Carolina ENT Allergy
08.2024 - Current
Medical Assistant
Lexington Medical Center- Occupational Health
03.2022 - 08.2024
Certified Medical Assistant
Family Practice
01.2016 - 02.2022
Call Center Representative
Teleperformance USA
01.2012 - 12.2015
High School Diploma -
Fairfield Central High School
Medical Assisting
Centura College