JaQwisse Brooks
Atlanta,GA
Summary
Driven by a strong work ethic and exceptional organizational skills, I excelled at Banfield Animal Hospital by enhancing patient care and streamlining operations. My background spans from veterinary assistance to management, showcasing my ability to multitask and engage customers effectively. Proven track record in improving service delivery and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Receptionist/ Vet Assistant
Banfield Animal Hospital
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Hookah Server
VVS Restaurant
05.2022 - 09.2023
- Provided exceptional service and consistently delivering well-prepared hookahs.
- Supported staff training efforts by sharing expertise in hookah making techniques and best practices.
- Ensured safety standards were met by properly cleaning and sanitizing all equipment, adhering to health codes.
- Ensured compliance with local regulations regarding tobacco use within the establishment''s premises.
Store Manager
European WaxCenter
09.2019 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Server
Fantasy
07.2018 - 11.2020
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate - Cosmetology
Paul Mitchell The School
Charlotte, NC06.2018
High School -
Robert B Glenn High School
Kernersville, NC06.2015
Skills
- Organization skills
- Time Management
- Data Entry
- Cash Handling
- Strong Work Ethic
- Guest Engagement
- Excellent customer service
- Problem-Solving
- Multitasking and Organization
Timeline
Receptionist/ Vet Assistant
Banfield Animal Hospital
10.2022 - Current
Hookah Server
VVS Restaurant
05.2022 - 09.2023
Store Manager
European WaxCenter
09.2019 - 10.2022
Server
Fantasy
07.2018 - 11.2020
Associate - Cosmetology
Paul Mitchell The School
High School -
Robert B Glenn High School